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At Houston Methodist, the Human Resources (HR) Representative position is responsible for providing day-to-day human resources support and is the generally the first point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance. The HR Representative position conducts intake of information, supports the onboarding process, forms processing, and data entry which requires a high degree of accuracy and compliance with Houston Methodist policies and regulatory agencies. This position may provide assistance to HR management, immigration team, generalists and recruiters, as appropriate.
PEOPLE ESSENTIAL FUNCTIONS
- Understands the candidate and client experience to effectively manage applicant and client expectations, proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities.
- Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc.
- Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Performs onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete and in compliance with policies and various regulatory agencies.
- Processes non-employees accurately and efficiently (volunteers, students, observers, etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly.
- Performs administrative tasks and duties, as appropriate. Maintains a professional work space. If assigned, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas.
- Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
FINANCE ESSENTIAL FUNCTIONS
- Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.
- Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments.
- Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
- One year customer service or a combination of human resources, and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experience
- Hospital experience preferred
LICENSES AND CERTIFICATIONS – REQUIRED
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Demonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions
- Conducts self in a professional manner at all times
- Ability to work with peers in a team situation
- Professional handling of exposure to confidential/sensitive information
- Possesses relationship building skills and ability to develop partnerships with recruitment teams and management
- Demonstrates attention to detail and accuracy
- Ability to prepare and manipulate data using Microsoft Office software products
- Ability to interact and partner with other members of the human resources department and recruitment team
- Ability to coordinate multiple assignments in environment of substantial interruptions
- Flexible and adapt to change without reservation
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist The Woodlands Hospital opened in June 2017 as the eighth hospital in the Houston Methodist system. This 267-bed, 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower – a $250 million expansion project that added 106 beds, focused on medical-surgical and women’s services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
