HP Hiring For Service Delivery Operations Manager at Boise, ID, United States Full Time

Job Description

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
At HP, the future is yours to create!

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for the results of projects or programs in terms of cost, direction, and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members work may involve strategic issues. Recruits and supports development of direct staff members.
This person will lead, manage and control the Service Delivery operations activities in North America for the Low-Volume Latex Graphics Product Line.

• Establishes strategies and business plans to support business goals and initiatives by driving profitable growth and TCE.
• Drive service delivery operational results that meet operational targets, aligned with cost targets
• Deliver exceptional support experience to customers and channel partners

Key Responsibilities:

• Manage the Remote Support, Field Services, and the Advanced Technical Support Engineers including,

o Direction and goal setting
o Daily team activity planning & priorities
o Budget & Cost management
o People recruitment, objective setting, performance coaching & career development planning
o Employee Engagement

• Ensure customer contractual commitments are met and deliver an exceptional customer experience.
• Establish strategies and business plans to support business goals and initiatives by driving profitable growth and TCE.
• Remove barriers as needed to enable direct s to execute their roles and achieve objectives and goals.
• Ensure operational excellence by establishing key metric ing and control.
• Identify and drive process improvements of business operations and individual and team productivity to improve overall effectiveness.
• Establish a culture of process improvements and recommend changes in alignment with the business.
• May be responsible for leading, managing, sponsoring or participating on projects.
• Establish and manage relationships with subject matter experts and appropriate management to develop strong cooperation between teams.
• Creating and fostering a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions.
• Creates a working environment conducive to individual growth and where high performance is challenging and rewarding.
• Embraces diversity and inclusion and other HP cultural goals.

Education and Experience Required:

• Minimum Bachelor’s degree or 8+ years of equivalent experience is required.
• Proven track of record in Services Management or willingness and skills to become a people manager.
• Established management background of high-level individual contributors (leading teams).

Knowledge and Skills:

• Technical background in the Graphics Printing industry.
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives.
• Demonstrate people management capability, leadership skills, including team building, conflict resolution, and management by influence with international, multi-cultural, virtual teams.
• Strong communication and negotiation skills. Ability to present to Senior Management & Customers.
• Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
• Skills in management of people and business relationships, knowledge in organizational design and planning, problem-solving, managing individual and team productivity and dynamics.
• Familiarity with financial ing tools and ability to correctly design s and interpret their output.
• Demonstrated ability to provide thought leadership and drive change across functions; highly developed program management and change management.
• Management by influence with international, multi-cultural, virtual teams.
• Influence cross-functionally and on senior management level.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
In accordance with applicable law, an offer of employment is conditional upon you providing proof that you are fully vaccinated against COVID 19 (as defined by the CDC) as of your first day of employment.
HP is an equal opportunity employer:
https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225
About

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!