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Job Details
Job Location
ETHRIDGE – H – ETHRIDGE, TN
SUMMARY/OBJECTIVE
H&R Agri-Power is reputable farm-equipment dealer with 18 locations across 6 states. We provide Sales, Service, and Parts for heavy farming equipment that can plow acres of crops all the way down to lawn care equipment that allows our customers to keep their yards looking their best all season long. H&R Agri-Power has been serving the agriculture community since 1990 with plans to keep growing to provide bigger and better service to our customers.
We are currently seeking a highly motivated, dependable, and experienced SERVICE ADVISOR to join our ETHRIDGE, TN team.
BENEFITS OF JOINING THE H&R AGRI-POWER FAMILY:
- COMPETITIVE WAGES
- DISCOUNTS ON EQUIPMENT AND MERCHANDISE
- AFFORDABLE BENEFITS PACKAGES
- VACATION AND SICK TIME
- 401K
- PAID TRAINING
- 100% EMPLOYEE OWNED
JOIN OUR TEAM & LET US POWER UP YOUR CAREER!
SUMMARY/OBJECTIVE:
A Service Advisor is responsible for assisting with all aspects of the Service department and provides support to the Service Department Manager. A successful Service Advisor will perform the following tasks/duties in a way that promotes H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer phones and assist customers with repair inquiries.
- Assist in scheduling and rescheduling service work while monitoring repair/maintenance progress.
- Create Service Tickets with accurate and appropriate information to ensure that repairs and/or maintenance are carried out precisely and on the appropriate equipment.
- Carry-out and enforce practices that the Service Manager and Service Advisor have put into place to retain the efficient operations and profitability of the department.
- Communicate with customers to arrange incoming or outcoming delivery of equipment.
- Follow and educate personnel on all company and government procedures and policies.
- Assist in the oversight of repairs and maintenance on equipment to ensure the work is being carried out in a way that aligns with the policies and procedures that H&R have enacted.
- Complete inspection write-ups and close tickets for repairs and/or maintenance that has been completed.
- Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
- Aid the Service Manager with department projects.
- Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.
- Maintain a positive, professional, and safe work environment by interacting with peers, management and support resources in a way that promotes teamwork and a commitment to excellence.
QUALIFICATIONS
EDUCATION/EXPERIENCE REQUIREMENTS:
- High School diploma or Equivalent.
- Experience working in an automotive or heavy-machinery shop, but not required
- 3+ years of experience in customer service, but not required
- Experience utilizing multiple computer data bases, Outlook, and Excel.
- Agriculture background a plus, but not required.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Individual must be able to maintain a high degree of professionalism and courtesies while interacting with customers.
- Willing and able to operate in and promote a customer and team driven environment.
- Possess an ability to lead others productively and encourage motivation in team members.
- Efficient multi-tasker
- Has a positive attitude
- Communicates clearly and concisely one-on-one or within a group.
- Ability to read, comprehend and interpret internal s.
- Possess first-rate customer service skills and lead as an example for your team.
- Solves problems using logical and critical thinking.
- Must be competent and able to set work priorities and work independently.
- Able to satisfactorily carry-out written and verbal directions.
- Computer skills
- Acquired mechanical and technical knowledge
- High School diploma or Equivalent
- Must have a valid driver’s license with a clean driving record.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.
- Ability to move around the dealership building and grounds without assistance.
- Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb.
- Ability to climb in, out, and under equipment.
- Ability to operate all equipment in a safe and proper manner.
- Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and seldomly lift up-to 75 pounds.
- Possess a visual acuity that will allow you to see small cracks, holes, and parts.
- Ability to work in a non-climate-controlled environment or outside in inclement weather.
