Human Services Supervisor (Rental Assistance) Full Time

Human Services Supervisor (Rental Assistance)

Job ID: 107343

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, March 4, 2024.

PAY AND BENEFITS

Annual Pay Range: $77,347.18 – $104,419.12

Hourly Pay Range: $37.186144 – $50.201498

Salary offers will be made within the posted pay range and will be based on a candidate’s experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrual per month

• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)

• OPSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a Full Time Non-Represented Group 2 County position.

https://dochub.clackamas.us/documents/drupal/89bed039-1cd2-4362-87d1-58972a37473b

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Clackamas County’s Social Services Division is seeking a dynamic and compassionate leader to join our team as a Human Services Supervisor for the Rental Assistance Program.

The Human Services Supervisor’s key responsibilities are to plan, organize, and supervise the activities and personnel of the Rental Assistance Team. The Human Services Supervisor will also be responsible for hiring and supervising Case Managers and staff members delivering short-term, anti-poverty rental assistance services to Clackamas County residents, and overseeing case management services for the Rental Assistance Program.

We are looking for a motivated individual with a strong commitment to advancing equity, who will foster an open and productive environment, and demonstrate respect for diverse populations. As a Program Supervisor, this individual will be responsible for maintaining efficient operations of the rental assistance work unit while following and implementing rules and guidelines from program funding sources.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of experience working with a human service program/project or other relevant experience that would likely provide the required knowledge and skills to perform the duties of this position; at least two (2) years must include experience in a lead, supervisory, or managerial role (civilian or military)

• At least two (2) years of experience working in supportive housing, behavioral health, social services, or a related environment

• At least one (1) year of experience as a Case Manager or similar function with people experiencing homelessness or housing instability

• At least one (1) year in a position where documenting and determining eligibility for services was a significant part of the position

• Experience with Microsoft Office Suite and virtual platforms such as Zoom or Microsoft Teams

• Experience considering the impacts and outcomes of oppression, structural racism, and individual bias for underserved communities during the decision-making process

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver’s license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673.

Preferred Special Qualifications/ Transferrable Skills:*

• Experience with HMIS (Homeless Management Information System) data collection or similar programs

• Experience accurately tracking current and projected expenditures against a budget

• Experience doing quality assurance in a human services setting

• Understanding of a Housing First and Stages of Change service model

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Work independently, prioritize workloads, solve problems, and complete tasks in a timely fashion. Provide leadership, maintain efficient operations, plan and supervise the activities of a work unit that provides rental assistance, case management, and other supports for households within multiple program funders’ rules and guidelines.

• Hire, provide regular supervision, train, support, and evaluate direct service and quality assurance staff. Promote cooperative team efforts among staff, local external agencies and internal county divisions and departments. Collaboratively work with internal county departments to maximize service delivery.

• With quality assurance staff, and manager, review payment requests for eligibility, accuracy, and completeness. Monitor available funding within budgets from each funding source available for program delivery.

• Ensure that a welcoming, trauma-informed, and culturally respectful approach is maintained at all times in service delivery, with case management and within the team dynamics. Balance ethic guidelines, program fairness, and equitable access to services, in alignment with Social Services.

• Identify impacts and outcomes for underserved communities during decision-making process. Consider impacts of oppression, structural racism, and individual bias on client access and outcomes.

• Prepare performance evaluations, recommend and administer progressive discipline if appropriate, and support professional development goals of all supervised team members.

• Participate in Social Services Division Management Team activities and serve as on-site Superior in Charge on a rotating basis, or as needed by Social Services.

• Other duties as assigned from Department of Health, Housing, and Human Services leadership.

REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Principles, methods, trends, practices, and techniques in a specific area/field relevant to assigned program; principles and practices of public administration, including organization design, budget/grant administration and supervision; needs of individuals with limited economic and social resources; principles and techniques of supervision; participative management theories; community resources; case management methods and techniques; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate a human service program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; make program and customer service decisions based upon best practice and trends; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the

Preferred Special Qualifications/ Transferrable Skills:*

• Experience with HMIS (Homeless Management Information System) data collection or similar programs

• Experience accurately tracking current and projected expenditures against a budget

• Experience doing quality assurance in a human services setting

• Understanding of a Housing First and Stages of Change service model

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Work independently, prioritize workloads, solve problems, and complete tasks in a timely fashion. Provide leadership, maintain efficient operations, plan and supervise the activities of a work unit that provides rental assistance, case management, and other supports for households within multiple program funders’ rules and guidelines.

• Hire, provide regular supervision, train, support, and evaluate direct service and quality assurance staff. Promote cooperative team efforts among staff, local external agencies and internal county divisions and departments. Collaboratively work with internal county departments to maximize service delivery.

• With quality assurance staff, and manager, review payment requests for eligibility, accuracy, and completeness. Monitor available funding within budgets from each funding source available for program delivery.

• Ensure that a welcoming, trauma-informed, and culturally respectful approach is maintained at all times in service delivery, with case management and within the team dynamics. Balance ethic guidelines, program fairness, and equitable access to services, in alignment with Social Services.

• Identify impacts and outcomes for underserved communities during decision-making process. Consider impacts of oppression, structural racism, and individual bias on client access and outcomes.

• Prepare performance evaluations, recommend and administer progressive discipline if appropriate, and support professional development goals of all supervised team members.

• Participate in Social Services Division Management Team activities and serve as on-site Superior in Charge on a rotating basis, or as needed by Social Services.

• Other duties as assigned from Department of Health, Housing, and Human Services leadership.

REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Principles, methods, trends, practices, and techniques in a specific area/field relevant to assigned program; principles and practices of public administration, including organization design, budget/grant administration and supervision; needs of individuals with limited economic and social resources; principles and techniques of supervision; participative management theories; community resources; case management methods and techniques; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate a human service program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; make program and customer service decisions based upon best practice and trends; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the

Preferred Special Qualifications/ Transferrable Skills:*

• Experience with HMIS (Homeless Management Information System) data collection or similar programs

• Experience accurately tracking current and projected expenditures against a budget

• Experience doing quality assurance in a human services setting

• Understanding of a Housing First and Stages of Change service model

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Work independently, prioritize workloads, solve problems, and complete tasks in a timely fashion. Provide leadership, maintain efficient operations, plan and supervise the activities of a work unit that provides rental assistance, case management, and other supports for households within multiple program funders’ rules and guidelines.

• Hire, provide regular supervision, train, support, and evaluate direct service and quality assurance staff. Promote cooperative team efforts among staff, local external agencies and internal county divisions and departments. Collaboratively work with internal county departments to maximize service delivery.

• With quality assurance staff, and manager, review payment requests for eligibility, accuracy, and completeness. Monitor available funding within budgets from each funding source available for program delivery.

• Ensure that a welcoming, trauma-informed, and culturally respectful approach is maintained at all times in service delivery, with case management and within the team dynamics. Balance ethic guidelines, program fairness, and equitable access to services, in alignment with Social Services.

• Identify impacts and outcomes for underserved communities during decision-making process. Consider impacts of oppression, structural racism, and individual bias on client access and outcomes.

• Prepare performance evaluations, recommend and administer progressive discipline if appropriate, and support professional development goals of all supervised team members.

• Participate in Social Services Division Management Team activities and serve as on-site Superior in Charge on a rotating basis, or as needed by Social Services.

• Other duties as assigned from Department of Health, Housing, and Human Services leadership.

REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Principles, methods, trends, practices, and techniques in a specific area/field relevant to assigned program; principles and practices of public administration, including organization design, budget/grant administration and supervision; needs of individuals with limited economic and social resources; principles and techniques of supervision; participative management theories; community resources; case management methods and techniques; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate a human service program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; make program and customer service decisions based upon best practice and trends; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the

Preferred Special Qualifications/ Transferrable Skills:*

• Experience with HMIS (Homeless Management Information System) data collection or similar programs

• Experience accurately tracking current and projected expenditures against a budget

• Experience doing quality assurance in a human services setting

• Understanding of a Housing First and Stages of Change service model

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Work independently, prioritize workloads, solve problems, and complete tasks in a timely fashion. Provide leadership, maintain efficient operations, plan and supervise the activities of a work unit that provides rental assistance, case management, and other supports for households within multiple program funders’ rules and guidelines.

• Hire, provide regular supervision, train, support, and evaluate direct service and quality assurance staff. Promote cooperative team efforts among staff, local external agencies and internal county divisions and departments. Collaboratively work with internal county departments to maximize service delivery.

• With quality assurance staff, and manager, review payment requests for eligibility, accuracy, and completeness. Monitor available funding within budgets from each funding source available for program delivery.

• Ensure that a welcoming, trauma-informed, and culturally respectful approach is maintained at all times in service delivery, with case management and within the team dynamics. Balance ethic guidelines, program fairness, and equitable access to services, in alignment with Social Services.

• Identify impacts and outcomes for underserved communities during decision-making process. Consider impacts of oppression, structural racism, and individual bias on client access and outcomes.

• Prepare performance evaluations, recommend and administer progressive discipline if appropriate, and support professional development goals of all supervised team members.

• Participate in Social Services Division Management Team activities and serve as on-site Superior in Charge on a rotating basis, or as needed by Social Services.

• Other duties as assigned from Department of Health, Housing, and Human Services leadership.

REQUIRED KNOWLEDGE AND SKILLS

Working knowledge of: Principles, methods, trends, practices, and techniques in a specific area/field relevant to assigned program; principles and practices of public administration, including organization design, budget/grant administration and supervision; needs of individuals with limited economic and social resources; principles and techniques of supervision; participative management theories; community resources; case management methods and techniques; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate a human service program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; make program and customer service decisions based upon best practice and trends; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.

WORK SCHEDULE

This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

http://www.clackamas.us/diversity/

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the http://www.clackamas.us/h3s/.

http://www.clackamas.us/socialservices/.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF – H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.

• EQUITY DRIVEN SERVICES – H3S promotes and provides accessible, equitable and culturally responsive services.

• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT – H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:[email protected]?subject=Application%20Materials%20Question. Our office hours are Monday – Thursday 7:00 a.m. – 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN’S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Kelly Schaefer, Recruiter

mailto:[email protected]?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/5019624

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