When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip, or even your life.
This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.
The Banquet / Events Operation Manager effectively and proactively monitors the daily functions of the Banquet Department. This is including providing support and guidance to the banquet team, including meeting room set up and banquet beverage. The banquet manager works and communicates closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience. This leader will oversee the execution of all room set ups which are done by the banquet service team. This leader is responsible for executing events that would take place within the hotel’s 11,000 sqft of event space, of which a little over 4,000 sqft is traditional meeting space and the remaining is outlet space that is sold for private events.
Responsibilities may include:
Supports and Manages the banquets/events team while working closely with the Food and Beverage Director and other hotel departments.
Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains and servers towards achieving exceptional guest service results and complete colleague engagement
Ability to assist the hotel in reaching high service scores on our Meeting Planner surveys.
Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
Responsible for proactively reviewing staffing and equipment needs
Responsible for ensuring coordination and execution of all events with Culinary, Stewarding and other F&B departments
Responsible for developing innovative and creative décor for Banquet function space
Responsible for short and long term banquet functions in the front and back of the house
Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
Administrative tasks will include payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
Performing daily walk-throughs in banquet department and all function space and storerooms
Ability to develop ideas for special events and holiday functions
Thompson Denver is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The budgeted salary range for this position is $66,000-$72,000.
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!
Hyatt is an equal opportunity employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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