Icahn School of Medicine at Mount Sinai Hiring for Education Technology Coordinator at New York, NY Full Time

The Education Technology Coordinator will provide support in the management of several core technology areas including; systems, learning
environments and an integrated technology services. The coordinator will support the Manager for Technology and Learning Systems with the
intergration of technology systems and services across the Department of Medical Education.

Reports to: Manager,
Technology and Learning Systems

Duties and Responsibilities

• Assist with the academic and
  administrative technology/learning space needs of the Medical Education program
• Respond to technology questions/requests and
  escalate as needed
• Provide user training on basic operations and applications of standard software and systems
• Provide
  assistance with learning space systems in support of the school’s academic curriculum and events. “First responder” for resolving
  issues and ensuring technology is functioning optimally
• Supports the implementation of streamlined and automated business processes
  for the department by analyzing workflow, utilizing current and emerging technology
• Works with Academic IT in streamlining service
  requests, identifies and documents issues for escalation to appropriate IT teams
• Assist with specification and purchasing of
  computing and presentation equipment, software, and the like
• Inventory management of technology assets owned by the Department of
  Medical Education
• Provide user support and documentation as needed
• Assist in technology project planning and
  execution
• Other duties as assigned

Education and Experience

1. Project management experience
is a plus, including working within tight project deadlines.

2. Ability to interface with a diverse community of end users and
constituents.

3. Ability to adapt quickly to new and emerging technologies.

4. Experience as Technical Support/Technology
Specialist or similar role, at least 2 years preferred

5. Experience in an academic or healthcare environment is a plus

Skills & Abilities

• Solid understanding of technology products including computing workstations,
  mobile devices, and common software. Understanding of AV/multimedia/presentation systems is a big plus
• Ability to diagnose and
  solve basic technical issues
• Excellent problem-solving, written and verbal communication skills
• Ability to provide
  step-by-step technical help, both written and verbal
• Excellent interpersonal skills, with ability to work in a collaborative team
  environment
• Excellent customer service and support skills
• Self-motivated, able to multi-task and to excel in a fast-paced
  academic environment