Icy Strait Point LLC Hiring for VICE PRESIDENT OF OPERATIONS Job at Hoonah, AK Full Time

Summary:

The Vice President of Operations is directly responsible for the overall operations at Icy Strait Point, including ‘Guest Experience’ safety, revenue, and profitability, as well as promoting and representing ISP to the cruise industry and public.

Essential Duties & Responsibilities:

Operations

• Day-to-day responsibility for management of ISP operations and site according to policy and in a manner that:
  • Conserves resources
  • Drives revenue
  • Controls and safeguards assets, income and inventories
  • Preserves the cannery site
  • Promotes authentic cultural depictions of the Tlingit people
• Presents self as a role model for all employees to follow, models and leads employee engagement, create checklist and revitalize onboarding process
• Hires and manages directors and management staff who manage ISP departments
• Hires, supervises and directs the work of office staff
• Provides feedback on a regular basis to all employees that the Director/Vice President supervises and provides these employees a formal evaluation at periodic intervals
• Mentors/coaches in a manner that encourages and assists staff to take greater responsibility
• Inventory control
• Ensures environmental initiatives are developed and implemented

Promoting ISP and Ship and Contractor Relationships

• Cultivates relationships with cruise industry personnel and personnel on ships, currently calling and prospectively calling at Icy Strait Point
• Monitors the industry to keep ahead/on track with industry best practices in marketing and promoting cruise destinations and excursions
• Oversees excursion contractors/contracts to ensure deliverables
• Establishes excursion pricing and reviews annually
• Creates opportunities to increase on-board and on-site sales

Budget

• Oversees the site staffing forecast
• Forecasts the prices of the needed inventory for the upcoming season
• Supports development of ISP operating and capital budgets

Long-term Planning Responsibilities

• Leads annual operations plan preparations
• Leads annual budget planning sessions
• Works with other management staff to sustain ISP operations through careful forecasting and planning
• Creates reports and presentations for presenting to management and others

Other Duties

This job description is not comprehensive but provides examples of typical responsibilities for the VP of Operations who is required to perform other duties of a similar nature and level as in this description, as well as other duties necessary to carry out the goals and objectives of ISP.

Requirements:

• Excellent communication, leadership and time management skills
• Proficient computer skills including Microsoft Office Suite of Programs and experience/working knowledge of an integrated Point of Sales system
• Proficient in purchasing and price negotiation
• Ability to forecast inventory needs and conduct margin calculations
• Ability to manage and motivate a large staff with varying skill levels
• Ability to train and mentor staff with the focus on development and retention
• Knowledge of appropriate guest etiquette, policies and procedures and excellent customer service philosophy, practices and techniques
• Five years of Alaska tourism industry experience managing multiple tours and on-board ship experience and at least three years’ experience at managing staff
• Bachelor’s degree preferred with a focus on business, hospitality, marketing, or related field.

Physical Requirements & Work Environment:

• Able to sit and/or stand for extended periods
• Able to walk up to 5 miles a day on gravel roads up mountains.
• Able to work long hours in peak season with limited time off
• Able to walk and drive on gravel roads in inclement weather when on site.
• Able to lift up to 25 pounds.
• Must have a valid drivers license
• Able to travel via small plane and seaplane and live in a remote setting.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.