Idaho Central Credit Union Hiring For Business Account Specialist at Meridian, ID, United States Full Time

Job Description

Overview:

As a Business Account Specialist your primary function is to setup member accounts and answer questions related to Preferred Pay, Remote Deposit Capture, Merchant Processing and internet banking. You will ensure member business accounts are set up properly and functioning as intended on the core system.
Responsibilities:

• Assist business members with all electronic services including Preferred Pay, Remote Deposit Capture and Online Wires including application process by performing system setup, assisting with training, ensuring appropriate documentation is maintained, handling member system questions, ensuring fees are charged appropriately, conducting annual account reviews, etc.
• Answer team member questions on business accounts related to documents needed, system configuration, etc.
• Research and make appropriate corrections for business members with account problems.
• Assist members with online banking questions, account setup, day to day operation, and training.
• Conduct new account audits on business accounts and work with branches to resolve exceptions.
• Assist Business Relationship team with preparation of business proposal packages for prospective accounts.
• Assist with updating policies and procedures.
• Maintain in-depth product knowledge on all deposit account products, Merchant Credit Card Processing, Preferred Pay, Online Wires and Remote Deposit Capture.
• Demonstrate a basic understanding of business loan options.
• Complete reports on overall productivity for the business department
• Provide support for projects or changes that will impact the Credit Union’s business members.
• Test new products or services that will be introduced or revamped for business.
• Other duties as assigned.

Qualifications:

Bachelor’s Degree or equivalent experience. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills. Must take pride in department, always meeting and exceeding member’s expectations. Must be professional and courteous in manner, with a focus on details, attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.) Sit for extended periods of time.

• Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

Must be eligible for membership at Idaho Central Credit Union to obtain employment.
EOE/Minorities/Females/Vet/Disability

Idaho Central Credit Union is a dynamic financial institution that is focused on helping our members achieve financial success. Established in 1940 we have become the largest and fastest growing financial institution in the state of Idaho. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent based organization looking for talented individuals to help our members achieve financial success.