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We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people’s lives all around the world, one job at a time.
Responsibilities:
You contribute to a cohesive team environment and utilize coaching and feedback to improve performance while having the confidence and knowledge to influence others in a matrix environment
You train your team to educate and influence their clients by sharing data, market trends, and hiring best practices
You are responsible for leveraging operational data and metrics to monitor the effectiveness of your team
You are able to facilitate day to day coaching and lead the the employees on your team to meet goals while providing an effortless experience for our clients
You effectively and proactively engage with clients to solve problems and build loyalty with professionalism and care
Takes accountability for self and team and is receptive to feedback in order to minimize errors and improve the quality of work
Analyze and utilize data for in-depth evaluation of accounts to recognize revenue opportunities and drive sales
Develop industry and account relationships to leverage during the hiring process
Time management and multitasking skills in order to handle multiple tasks and clients at once
Encourage revenue growth by inspiring clients of value of service
Communicating with clients to ensure that all of their needs are understood and addressed
Collaborating with various internal stakeholders to ensure that they fulfill all clients requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Mentor and develop future account managers and team leads
Able to thrive in a fast-paced, high volume environment
Demonstrate a strong work ethic, integrity, and personal accountability
Consider yourself to be flexible – comfortable with leading teams through change and innovation
Enjoy coaching and helping new employees learn and develop professionally
Problem solve and drive results
Who You Are
Required Skills and Experience:
5+ years of successful Customer Service Experience and Client Facing Experience (Required)
2+ years of Talent Acquisition, Recruiting or Staffing Experience (Preferred)
3+ years of experience leading/managing at least 10+ employees (Required)
Past success in a fast-paced, continually evolving environment using proven time management skills, prioritization skills and working with a strong sense of urgency
Experience leveraging technology to manage workflow, comfortable using data to diagnose and improve team performance
Experience building strong, collaborative, productive teams
P&L Experience
Essential Functions of the Position:
Work Environment
This job operates in a fast-paced, collaborative environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Management retains the right to assign and reassign duties at any time, and as needed to meet business needs
Non-physical Requirements of the Job
Ability to concentrate and sustain focus for extended periods of time
Ability to effectively and professionally communicate and interact with co-workers, clients, and relevant stakeholders and to exchange accurate information
Ability to attend and participate in remote Zoom meetings for purposes of coaching and collaboration
Ability to spend substantial time each day speaking on the phone
Physical Requirements of the Job
Ability to constantly operate a computer and other office equipment such as a copy machine, printer, etc.
Ability to occasionally move equipment/objects weighing up to 10 pounds
Who we are
Our team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
US Remote 84,000 – 126,000 USD per year
Austin 84,000 – 126,000 USD per year
NYC Metro Area 96,000 – 144,000 USD per year
SF Bay Area 107,000 – 161,000 USD per year
Seattle 88,000 – 132,000 USD per year
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at [email protected] at least one week in advance of your interview.
Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Our Policies and Benefits
View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
Reference ID: 42022
