InfoTrack US Hiring for Inventory Management Specialist at New York, United States Full Time

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About The Role

Join our team as an Inventory Management Specialist and play a crucial role in strengthening the connections between law firms and partner agencies. In this dynamic position, you will actively oversee inventory management, anticipate and address issues, and contribute to the seamless operation of the InfoTrack ServeManager Exchange, enhancing the experience for all involved parties.

As the Inventory Management Specialist, your primary responsibility will involve monitoring exchange jobs related to service of process and other products fulfilled by partner agencies on behalf of law firms. You will collaborate with firms, agencies, and internal teams to ensure jobs progress smoothly and synchronize critical milestones within our applications.

Key Responsibilities

Active Inventory Management:

• Actively monitor and manage 100% of the assigned inventory
• Ensure that inventory progresses through critical milestones as per established procedures
• Proactively communicate with law firms and partner agencies to address emerging issues and predict potential challenges
• Reduce the need for reactive customer support by taking proactive measures

Firm and Agency Support:

• Offer coaching and training where necessary to ensure inventory is handled according to established protocols
• Build strong relationships between law firms and partner agencies within the exchange

Problem Solving:

• Assist the support team in managing inventory reactively when required
• Identify and resolve issues proactively
• Identify areas of improvement and implement proactive solutions to prevent future issues
• Collaborate with colleagues to implement root cause solutions

Requirements

• A minimum of 2 years of experience in a customer-service-oriented role or one involving time-sensitive order tracking
• Experience with order management and/or customer relationship management software is preferred
• Previous experience handling high volumes of time-sensitive orders will be advantageous
• Strong problem-solving skills with the ability to proactively address issues
• A dedication to building and maintaining robust relationships
• Knowledge of the legal process, particularly in relation to civil lawsuits, is a plus but not required
• Computer proficiency and a passion for technology

Benefits

What Sets InfoTrack apart

At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.