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Job Description
About the Job
The Default Account Servicing Analyst will manage and service delinquent accounts by investigating the reasons behind aged delinquent accounts and initiating appropriate actions to maximize collateral and minimize losses.
About Our Company, Culture, and Values
Input 1 has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, Input 1 has since then grown to be a leading provider of software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.
Choosing to work for Input 1 as an employee or as a client means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.
What You’ll Do
- Run weekly aging reports and review accounts based on the age and dollar amount.
- Analyze expected return premium based on effective date, cancellation date and amount of the policy premium.
- Make collections calls to verify policy cancellations at the Carrier, General Agent, and Agent level and verify the amount of unearned premium to be returned for the cancellation.
- Bill for unearned premiums and commissions, resolve discrepant amounts and/or discrepant cancel dates.
- Spend approximately 50% of time on the phone explaining and collecting balances owed by insureds.
- Prepare customized demand letters to all related parties.
- Obtain copies of cancelled checks required for research purposes.
- Process incoming correspondence related to cancellation or reinstatement
- Maintain regular contact with other departments to obtain information and/or to correct transactions.
- Process manual reinstatement requests as needed.
- Assist Customer Service Department with overflow calls as needed.
- Complete special projects and miscellaneous assignments as required.
- Provide audit support to lenders.
- Ensure that work area is clean, secure, and well maintained.
Competencies and Experience
- 4-year college degree required.
- Prior Premium Finance and/or insurance industry experience is preferred.
- Prior collections, subrogation, and/or accounts receivables is preferred.
- Excellent written and verbal communication skills.
- Excellent organization skills with attention to detail.
- Excellent Excel skills.
Work Environment
- This job may operate remotely (work from home) and/or in the office, based on the needs of the business.
Compensation
- $21 – $24/hour (bi-weekly pay periods)
- Medical, dental, vision and life insurance.
- 401k.
- 10 paid holidays.
- Vacation/sick time.
- Company provided work equipment and/or business reimbursements.
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