Intoxalock Hiring for Auto Service Center Support Technician – Remote Job at Remote Full Time

So who is Intoxalock?

With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 4,300 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.

Intoxalock is a workplace you can be proud of- Last year our products stopped 243,000 start-up attempts by drivers who were legally intoxicated. We were named a Top Workplace again in 2021 locally and nationally. Those results are hard to beat!

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Is this role for you?

Job Purpose: The Service Center Support Technician is responsible for resolving automotive service center concerns and questions around servicing, removal, and installation of CST equipment. Delivering amazing customer service and expertise is key to the business as one of the first contact points.

The main focus of this role includes:

• Provide support to service centers answering installation and technical issues.
• Receive calls and emails internally and externally providing technical assistance. 90% external/10% internal
• Provide administrative support for services center troubleshooting and internal departments for technical expertise, log analysis, data review, etc.
• Documentation of service center inquiries onto Intoxalock system of record.
• Provide exceptional customer service and the best possible experience when communicating with our service internal departments.
• All other duties as assigned.

What we are looking for in a candidate:

• High School Diploma or GED is required. Automotive or electrical certification, or license, or degree recommended (MECP, ASE, ABYC, etc).
• At least one year of hands-on experience with 12-volt electrical systems, reading schematics, and troubleshooting automotive electrical systems recommended (Alldata, Prodemand, Directechs, etc).
• Expertise focused on installation and servicing automotive alarm, remote start or similar systems recommended.
• Experience with problem solving using critical thinking and conflict resolution/de-escalation.
• Detail orientated with strong communication skills.
• Excellent computer skills including Microsoft suite (Word, Outlook, Excel, etc) and Adobe Acrobat.

What can you expect from Intoxalock:

• We will set you up for success with a paid training period from home
• A comprehensive and highly competitive benefits package
• An investment in our employees’ professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
• The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands
• The ability to work remotely without the need for you to relocate
• Free benefits like dental!

Does Intoxalock sound like a great fit for you? Apply today!

Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information #IND1