Visit the IRS SPD Library to access the position descriptions.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-14 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service. Specialized experience for this position includes: demonstrating expert knowledge of Appeals policies, practices and procedures to address all circumstances involving the settlement of complex and difficult tax cases. Your experience must demonstrate the ability to analyze and evaluate Appeals collection programs, policies or procedures to improve organizational effectiveness and efficiency in the use of resources and to assess the impact of new programs, policies or legislative changes on existing programs and resources. Your experience must also demonstrate expert knowledge of current and past tax laws, regulations and IRS policies to include Internal Revenue Code, IRM, court decisions, tax publications and procedures related to assigned areas ( e.g., Trust Fund Recovery Penalty) with expertise on technical collection issues in order to research and apply relevant tax law to issues that are unclear or where a clear precedent is lacking, and determine the appropriate resolution based upon relevant factors including reasonableness, adjudication trends and settlement practices for collection issues; Experience applying expert knowledge of Compliance/Collection investigative procedures, subject matters, organizational structure and office policies and practices that pertain to Appeals collection issues. Your experience must also demonstrate skill in personal relationships and ability to conduct meetings and conferences in an orderly, fair and impartial manner as well as skill in oral and written communications and the ability persuade, solicit, and provide information on highly complex collection issues requiring coordination with other professionals both inside and outside of the Appeals office. Examples include: conducting conferences with internal stakeholders and other business divisions regarding the most complex technical collection issues; providing technical expertise of Appeals collection programs to executives, senior managers, supervisors and employees; developing new or revised policies or procedures that address the full range of Appeals collection programs; serving as a resource person in providing guidance and assistance to managers and other technical employees in interpreting and implementing Appeals policies, procedures, and the most complex provisions of the pertinent laws and regulations.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to “All US Citizens”.
For more information on qualifications please refer to OPM’s Qualifications Standards .
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional Information
If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s):
04/28/23, 07/07/23, 09/29/23, 12/22/23; This announcement may be amended to include additional cut-off dates within the 12 month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants in the highest quality group who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest quality group will be considered next. Selections from this announcement may be made no later than (NLT) 03/14/2024.
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Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated in accordance with the Service’s Merit Promotion Plan. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/ . Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: A category-like rating (Quality Group) will be used to rate, rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior/Best Qualified, Highly Qualified and Qualified.
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP) , you must receive a score of Highly Qualified or better to be rated as well qualified to receive special selection priority.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11921240
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( https://my.usajobs.gov/Account/Login ). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .
Agency contact information (ERC) Employee Resource Center (ERC) Employee Resource Center
Phone
866-743-5748
Website
https://irssource.web.irs.gov/Lists/General%20News/DispItemForm.aspx?ID=624
Address Office of Appeals Case and Operations Support
1111 Constitution Ave NW
Washington, DC 20224
US
Learn more about this agency
Next steps
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html . We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Help Help Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
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