Ixom Watercare Hiring for IT Business Partner at Dickinson, ND Full Time

Who We Are:

Ixom Watercare is a leading global water treatment solutions provider with a strong presence in North America, improving water quality in thousands of reservoirs and water systems across the United States and the world with industry leading and trusted brands including GridBee®, SolarBee®, ResidualHQ©, Water Selector™, PAMS, MIEX® and AerationPlus©.

We combine knowledge and experience from multiple water quality disciplines to every project we evaluate solving real-world problems for real-world people.

The name IXOM may be new to you (it’s only a few years old) but as an organization we’ve been around for over a century. We now have more than 1,100 employees across 10 countries, so far.

Chances are, we are already part of your everyday life, in some way or another. To see how, go to our website, www.ixomwatercare.com.

This is an exciting time to join our business as we move towards a sustainable, successful, and promising future.

The Role

The IT Business Partner is primarily responsible for establishing a value-based partnership between corporate based IT and the rest of the USA business that they support. The role will be a trusted business partner bringing expertise and knowledge on leading industry practices and technology innovations to improve business process and operations. The role will assist the business maximize value from Ixom’s IT Services and support the alignment of service improvements with Ixom business needs. The role will source solutions to achieve quality business outcomes.

Responsibilities

• Engages broadly within their business coverage area to provide advice, solution options, influence decisions and support effective decision making
• Aligns business demand to existing systems and services
• Connects business users to existing IT services and IT staff (especially functional expertise within Ixom IT)
• Is responsible for the relationship between their business coverage area (geographic or BU area) and the collaboration within the IT team to deliver on business outcomes
• Develops and maintain a knowledge of Ixom IT’s systems, services and the capabilities of Ixom IT staff
• Assists the business maximize the value derived from IT services
• Develops an IT plan for their area of coverage, which defines all IT initiatives and ensures alignment between business and IT strategies
• Influences business demand for services and the provision of capacity to meet these demands
• Analyze process opportunities for business innovation and/or continuous improvement to improve the effectiveness, efficiency and alignment to IT processes
• Collaborates with the business functions to identify process improvement opportunities and recommend initiatives to realize improvement potential
• Accepts ownership of senior escalations and collaborates with IT leadership team to engage appropriate resources to address significant issues in the delivery of IT services
• Collaborates within the IT management team to ensure alignment of IT initiatives/services with business objectives, goals and KPIs
• Support the CIO and Head of IT Operations in strategic discussions

Experience

• Knowledge of the Service Lifecycle Management processes
• Ability to work independently and as part of a team
• Strong communication and customer service skills
• Excellent understanding of technical and organizational dependences across the organization
• Knowledge of IT and have the ability to communicate to non-IT professionals
• Experience in managing internal and/or external customer relationships with the ability to quickly establish rapport and trust even in difficult situations
• Experience in providing innovative solutions to internal stakeholders
• Ability to take a portfolio view across the enterprise
• Ability to critically evaluate projects and their impact on overall strategy
• Strong ability to effectively prioritize and manage multiple change activities to ensure the achievement of project outcomes
• Ability to support the business to drive commercial outcomes by providing IT-services that add and contribute to the business outcomes
• Ability to support business innovation
• Ability to drive and support business process improvements

Qualifications

• Bachelor’s degree or equivalent experience
• ITIL Certification or similar service management skillset is desirable
• Completion of the Business Relationship Management Professional (BRMP®) training is desirable
• Self-motivated and proactive
• 5 year’s of experience in a similar role

Job Type: Full-time

Pay: $80,000.00 – $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Experience:

• IT: 4 years (Required)

Language:

• English (Required)

License/Certification:

• ITIL Certification (Preferred)
• Driver’s License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Dickinson, ND 58601