JDRF International Hiring For Vice President, Technology Infrastructure Operations, Support & Security at New York, NY, United States Full Time

Job Description

Company Description
JDRF’s mission is to accelerate life-changing breakthroughs to cure, prevent, and treat T1D and its complications. To accomplish this, JDRF has invested more than $2.5 billion in research funding since our inception. We are an organization built on a grassroots model of people connecting in their local communities, collaborating regionally for efficiency and broader fundraising impact and uniting on a national stage to pool resources, passion and energy. We collaborate with academic institutions, policymakers and corporate and industry partners to develop and deliver a pipeline of innovative therapies to people living with T1D. Our staff and volunteers throughout the United States and our five international affiliates are dedicated to advocacy, community engagement and our vision of a world without T1D. For more information, please visit jdrf.org or follow us on Twitter: @JDRF

This is the most senior role in the Infrastructure Operations, Client Support Services and overseeing security function (S.O.S) within IT, accountable for these functions throughout the organization. The Vice President of S.O.S is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise. This role s to the Chief Information Officer (CIO).
The VP of S.O.S brings experience, knowledge, and future vision for transforming the Security, Infrastructure Operations and Client Services function including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.
As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring S.O.S strategy is fully aligned, positioning the function to deliver compelling business value.
SPECIFIC RESPONSIBILITIES:

• Sets the mission, vision, and strategy of the Security, Infrastructure Operations and Client Services Support (S.O.S) organization to maximize the success of business and IT enterprise initiatives.
• Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Achieve and maintain a healthy security posture by establishing an Infosec strategy, continuously catching up to recent threats, performing periodic audits and implementing preventative measures like Tabletop exercises
• Establish a Client Services support strategy and maintain high levels of user satisfaction
• Perform root-cause analysis of our most persistent issues to aid permanent remediation
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
• Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.
• Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by S.O.S teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
• Works collaboratively with direct s to support their career progression, nurture their development and to help them realize their potential.
• Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
• Keeps track of trends and provides direction on what emerging technologies should be incorporated into products and services to successfully deliver overall IT strategy.
• Supports the CIO and Chief Enterprise Architect by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
• Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes and performance metrics.
• Continuously evaluates the business value of S.O.S team, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
• Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.

Qualifications

• Exceptional leadership skills, with the ability to develop and communicate a S.O.S vision that inspires and motivates staff and aligns with the IT and business strategy
• Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
• Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
• Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
• Self-starter who self-assesses and solicits feedback from others to improve their performance.
• Experience developing strategies to leverage fusion teams that embrace business technologists
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Delivery of hybrid working excellence to improve customer and user experiences
• Developing staff including coaching, mentoring and performance management.
• Maximizing effectiveness of nearshore / offshore resource models
• Building cloud management solutions, including software development, integration, and ongoing engineering aspects.
• Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management
• Budget planning and financial management, preferably with show back and/or chargeback models
• Deep understanding of current and emerging technologies and practices, and how other enterprises are employing them
• Experience with Infrastructure & Security related regulatory or statutory compliance requirements.
• Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
• Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects.
• Developing governance practices to track and measure the quality of services and maintain service improvement plans.
• Third-party management, working closely with sourcing and vendor managers.

EDUCATION:

• Bachelor’s or master’s degree in computer science, information systems, business administration, related field, or equivalent work experience
• Ten or more years of experience in IT or business/industry
• Three or more years of leadership responsibilities, including strategy, budgeting, and staffing

TOTAL DIRECT S: 3
ESSENTIAL FUNCTIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Additional Information
To protect the health and safety of our employees, all employees are required to be fully vaccinated for COVID-19 and have a COVID-19 booster shot regardless of location or position. This includes those with remote status. Requests for medical, religious, and other exemptions will be considered on an individual basis. JDRF will comply with all federal, state, and local laws.
JDRF supports a diverse and inclusive workforce.
JDRF is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.
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