Jones Covey Group, Inc Hiring for Regional Testing Dispatcher at Rancho Cucamonga, CA Full Time

1.0 Basic Functions:

A Jones Covey Group, Inc. Dispatcher who will be responsible for directing and controlling activities of ten to twelve (10-12) regional personnel to meet service/testing standards both internally and externally. The person in this position will be involved in the scheduling, coordination, and reporting of service technicians for the Region. To be successful as a Regional Dispatcher, you must have excellent communication skills and great attention to detail.

2.0 Reporting Relationships:

Reports directly to

Testing Dispatch Manager

Indirectly to Regional Operations Manager

3.0 Essential Job Functions:

• Ability to see, to read, post, and assure the accuracy of records and documents.
• Hearing and speaking to exchange information.
• Ability to assess and perform mathematical functions.
• Ability to communicate in a professional and effective manner to employees.
• Ability to adhere to deadlines, ethics, and build relationships.
• Ability to multi-task, analyze, and schedule projects.
• Ability to utilize technology and computer software.
• Ability to ensure resources are managed and deadlines are met.

4.0 Duties and Responsibilities:

• Direct and control activities of 10-12 Regional testers/technicians to meet service/testing standards both internally and externally.
• Assist Regional Operations manager with routing technicians within due dates to sites with the least windshield time and most efficient routes.
• Schedule with state compliance departments routing to ensure technician efficiency and testing/state compliance obligations are met by both date and time committed.
• Manage/update internal database for daily schedules and reporting.
• Assess and respond to all emergency requests within a timely manner.
• Creating/updating and receiving all P.O.’s assigned to the region.
• Generating and completing correspondence to vendors
• Shipping said equipment, tools and supplies to allocated technicians.
• Ordering Rental Equipment
• Compiling/QCV/Submitting test site reports to the proper state agency/client.
• All scheduling of flights and lodging for technicians during testing runs.
• Creating and submitting per diem and expense reimbursements for management and technicians.
• Assisting Regional Operations Manager with identifying and scheduling sub-contractors in the Region for testing and compliance needs and processing SPOs accordingly.
• Sourcing direct bill accounts for hotel stays across the United States and abroad.
• Manage technician certifications and schedule new certification testing/submission to correct agency and/or state.
• Managing/Updating COI for state departments.
• Working with Regional Operations Manager to ensure that Field techs/testers always have support during their work and travel schedule.
• Back up Regional Operations Manager for field emergency needs and coordinate with appropriate company contacts (Breakdowns/Fleet, etc.)
• Assist Regional Operations Manager to schedule inventory for each tech and ensure inventory counts submitted to accounting in timely fashion.
• Opening SPO’s for testing and purchasing needs
• Update tracker with all failed site and coordinate with Regional Operations Manager failed components /tests and appropriate action plans/return trips .
• Scheduling vac truck for flooded sites.
• Providing notifications to clients on all upcoming testing, inspections and repair work in region as well as test failures and reschedules
• Assisting with client requests /customer service

5.0 Education, Experience, and Certification Requirements:

• High School Diploma or GED
• Minimum 1-year extensive experience as a dispatcher or related job duties.
• Exceptional time management, multitasking, and interpersonal skills.
• Ability to closely collaborate with other project teams and stakeholders.
• Good computer skills and use of Microsoft software.
• Ability to work in a team environment.
• Ability to be professional in all settings, with an acceptable level of fitness to complete duties as assigned.

6.0 Working hours and conditions:

A Regional dispatcher is required to work at least 40 hours a week, Monday through Friday, with appropriate meal and rest breaks. Longer hours may be required on an “As Needed” basis. Appropriate protective clothing and safety shoes are required.

Company Description

Jones Covey Group, Inc. is a full-service fuel system contractor specializing in above and underground fuel systems for retail, commercial and government clients. JCGI is a national industry leader in fuel systems, fuel service stations, convenience stores, car washes, fuel facility service and environmental compliance nationally, providing services to Fortune 100 clients, major oil companies, distributors, fleet services, and local, state and federal agencies.

Jones Covey Group, Inc. is a full-service fuel system contractor specializing in above and underground fuel systems for retail, commercial and government clients. JCGI is a national industry leader in fuel systems, fuel service stations, convenience stores, car washes, fuel facility service and environmental compliance nationally, providing services to Fortune 100 clients, major oil companies, distributors, fleet services, and local, state and federal agencies.