JPMorgan Chase Bank Hiring For Technology Operations at Fort Worth, TX, United States Full Time

Job Description

As a Technology Operations, your primary responsibilities will include:

• Analyzing and resolving computer and network hardware/software problems in a timely and accurate manner
• Performing analysis, diagnosis, and resolution of complex problems for end-users, as well as recommending and implementing corrective solutions
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-users’ workstations and related hardware and software
• Fielding help requests from end users via telephone and e-mail in a professional manner
• Assisting with equipment installations and movement
• Troubleshooting telephone and network problems to ensure proper connectivity of all workstations and other network appliances
• Performing administrative tasks with Windows network accounts

Work Environment

• FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

Requirements

• 3 – 5 years of experience providing end user support in a Windows 7 or Windows 10 Active Directory environment
• Proficient in Microsoft Office applications and Office 365
• Experience in supporting both onsite and virtual work environments
• General knowledge of hardware, printers, scanners, computer networking, mobile devices, wireless access points, and troubleshooting methods
• Ability to work and communicate efficiently with remote team members
• Eye for detail with keen organizational skills
• Excellent writing, communications, customer service, and analytical skills
• Travel and/or hospitality experience preferred
• College degree preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans