JPMorgan Chase Bank, NA Hiring for JPM Payments-Vice President, Product Manager-Onboarding Services Job at Jersey City, NJ Full Time

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

J.P. Morgan Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Job Summary

As a Product Manager on the Onboarding Services team, you will be working in a fast paced environment where you will have the opportunity to build new features and capabilities that will power platforms servicing millions of businesses globally, ranging from small business to large corporate clients. The onboarding capabilities will help business to create global onboarding experiences using data, tools and risk models to enable pay-ins and pay-outs.

The Product Manager will help shape the long term strategy through client engagement, market intelligence and collaboration across the business. The role will contribute to product definition and the product roadmap. Ability to communicate the strategy, vision and translate customer needs to business requirements will be critical. This is a high profile role which will require very careful attention to detail (e.g. understanding business capabilities and requirements) while always keeping the mission and our client needs in mind.

Duties and responsibilities

• Contribute to development of business strategy, goals and priorities for Onboarding and Validation Services, in alignment with JPM Payments
• Lead market analysis, competitive benchmarking and country specific KYC/AML requirements
• Meet with clients to understand their needs to help develop new services and solutions
• Identify top use cases and support prioritization of features and capabilities
• Assist with the planning, maintenance and delivery of the strategic product roadmap through collaboration with various stakeholders
• Work with Technology teams to define estimates for development work
• Develop product requirements, customer user journeys and support technology development through delivery lifecycle
• Build effective relationships with key Product, Technology, Operations, Sales and functional leads; while being able to effectively challenge them to move projects forward
• Educate internal and external stakeholders on capabilities
• Confident speaker with ability to provide clear and succinct verbal updates on their work to colleagues and senior executives
• PowerPoint skills – able to structure senior management presentations with minimal input

Qualifications

• Minimum 5 years of Product Management experience
  • Experience and knowledge of customer onboarding
  • Experience with payments and account products preferred
  • Knowledge of eCommerce/Marketplace/TP3 industry a plus
• Knowledge and experience in building AI/ML driven risk models for onboarding preferred
• Experience in building new products/services and executing on large scale and innovative initiatives/projects
• Familiarity with Agile development methodology a plus
• Customer focused; ability to connect products with customer needs and broader solutions
• Knowledge of APIs and strong understanding of client developer needs
• Experience documenting requirements, use cases and customer journeys; ability to translate customer needs into development requirements
• Results oriented with a track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Experience in collaborating with sales, technology, operation, service, risk, compliance and legal teams and command strong influencing skills
• Outstanding presentation and communication skills
• Analytical skills and attention to detail in written documentation
• Strong project management skills
• Experience using JIRA, Confluence and SharePoint
• Proficient in Microsoft Word, Excel, and PowerPoint
• Bachelor’s degree or equivalent required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans