JPMorgan Chase Bank, NA Hiring for Senior Product Manager – VP – Onboarding Product Development – Service Domain Job at Tampa, FL Full Time

The Corporate & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description:

J .P. Morgan’s Payments business is an innovative leader in the payment space serving 85% of Fortune 500 companies and delivering several industry firsts. Our Payments solution stack includes payment processing and merchant acquiring as an industry leader, holding the #1 position in market share by volume. Our expanding suite of global products and technology platforms alongside our consultative expertise are developed to provide unique client value and address the challenges treasury and payments professionals face today and will continue to face in the coming years.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law .

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws .

Equal Opportunity Employer/Disability/Veterans

Position Summary:

This role will be part of the Product Service Domain team within the Payments Operations Transformation Team organization. This team of product managers leads and delivers new product capabilities and enhancements leveraged by internal and external users. We develop products to streamline the onboarding experience based on strategic roadmaps, business transformation, product requirements, client demands and more. You will be an entrepreneurial leader and key member of the team responsible for evolving the Onboarding engines and driving the current core and future integration strategy.

In this role, you will have direct accountability across the following deliverables:

• Responsible for driving improvements to the client experience. This is a unique opportunity to help shape a critical part of our future client journey while partnering across Core and Modernization teams to develop Onboarding capabilities and value added services
• Drive execution via cross-functional team for the Onboarding roadmap and delivery
• Lead commercialization activities for Onboarding product stack, and drive scale and support for existing and new capabilities

This position requires a collaborative individual capable of understanding and navigating the impact of new processes, products and enhancements across multiple systems.

The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers, etc.), payment types & methods (credit card, debit card, ACH, new alternatives, etc.), control standards, design thinking (client journey, UX), consumer & merchant payment channels (ecommerce, POS, etc.) and industry business models.

Finally, the ideal candidate is a highly organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.

Responsibilities for the Sr. Product Manager role include:

• Partner with Product and Operations to develop and execute on the Product Onboarding roadmap and broader strategy
• Drive process and technical improvements to the product onboarding process
• Establish thought leadership and client-centric vision for product onboarding capabilities
• Ownership of agile development process through story creation and product delivery
• Work closely with cross functional partners, and clients to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
• Interfacing with sales, sales support, marketing and operations partners to engage customers and inform customers of the detailed features and functionality of JPMorgan Chase & Co. products and platforms
• Helping customers solve problems and craft viable solutions that can be delivered to market
• Own a set of products, features, or functions, including documentation, messaging, positioning, and business model so that all stakeholders have access to clear consumable information
• Interfacing with external partners and customers to promote Merchant Services offerings and socialize those offerings in a way that positions JPMorgan Chase & Co. as the go-to market partner for payments solutions
• Supporting all controls and compliance requirements and ensuring that all pre and post launch conditions are met in order to release product on time and within budget
• Ensuring product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset)
• Identifying performance metrics and managing to successful outcomes
• Creating and delivering customer experiences that delight and positively influence customer and employee NPS
• Structure and present reporting and updates to senior management
• Identify issues quickly, escalate and bring to closure, with a critical focus on client experience

Requirements:

• 7+ years of product management and development, or related experience
• Bachelor’s degree (MBA preferred) in computer science, business, or related field
• Strong payments experience required -including servicing, acquiring, processing or issuing with first-hand experience at processor or acquiring bank
• Strong understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.)
• Proven ability to drive and deliver a successful Product Roadmap
• Experience developing product strategy and establishing product positioning
• Strong organizational skills to plan, organize and schedule resources
• Experience with technical concepts and working with technical staff as needed
• Ability to develop creative solutions to achieve goals
• Strong communication and presentation skills
• Process improvement and client journey mapping
• Talent for communication of complex business topics
• Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans