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Kansas Department of Revenue – Customer Rep Specialist
Full-Time/Benefits Eligible – M-F 8:00 AM – 5:00 PM
Hourly Pay: $20.13
Apply Here: https://bit.ly/3LpjYzF
Position Summary: This Customer Rep Specialist (CR Spec.) position issues various types of liquor licenses and permits that are complex in nature and require great attention to detail in addition to knowledge of complex liquor laws. This CR Spec. is assigned a specific case load and will assume responsibility for all licensee activities within their case load. Duties include processing public functions, temporary extension of premise, permanent extension of premise, split payments, various monthly reports, special events and gallonage tax. This CR Spec. reviews complete customer profile including licenses the customer currently has or has previously had, property information, financial documentation and taxation records of all applicants and licensees. Issues cereal malt beverage (CMB) stamps and enters CMB demographic information in the CMB database. Educates applicants, licensees, and clerks in person, by phone or electronically of applicable laws, regulations, policies, procedures, services and resources.
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Experience in the POSSE systems and/or Kansas Customer Service Center.
Preferred Skills: Word, Excel, Outlook, proofreading, editing, and attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems and due to the position which may come into contact with sensitive Criminal History Record Information.
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The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.
Job Type: Full-time
Pay: $20.13 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Work Location: One location
