Adult & Aging Program Manager Full Time

Job Title:  Adult & Aging Program Manager

Department: Health and Human Services

Hiring Range: $74,384.98 – $91,431.57

Job Posting End Date: December 19, 2023

This is a Social Work Program Manager position responsible for oversight of Adult Protective Services, Adult Care Home Monitoring, and multiple case management programs for adults.

This Social Work Program Manager oversees HHS’s role as the Lead Agency on Aging Services in Buncombe County including the allocation of over $2 million in funding to community organizations through Health and Community Care Block Grants.

This position has multiple direct reports, is responsible for personnel management, contract management and fiscal management of all programs under Adult and Aging Services.

Purpose of the position:

The primary purpose of this position is to provide program management for service areas within social work including direct oversight of supervisors, development of protocols and procedures aligned with policy and law, strategic planning to improve program level outcomes, and contract administration.

Minimum Education, Training and/or Experience (required at time of hire):

• Master’s degree from an accredited school of social work (MSW) and three (3) years of social work or counseling experience, two (2) of which was in a supervisory capacity;

• or a bachelor’s degree from an accredited school of social work and four (4) years of social work or counseling experience, two (2)  of which were in a supervisory capacity;

• or a master’s degree in a counseling field and four (4) years of social work or counseling experience, two (2) of which were in a supervisory capacity;

• or a bachelor’s degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and five (5) years of social work or counseling experience, two (2) of which were in a supervisory capacity;

• or bachelor’s degree in any field and six (6) years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, two (2) of which were in a supervisory capacity;

• or an equivalent combination of training and experience.

Essential Functions of the position:

• Provide Personnel/Team Management to ensure a fully staffed, competent workforce and a safe and supportive work environment for all employees.

• Establish strategic plan relevant to services area specific goals and objectives involving front line staff and supervisors in the planning process and incorporating Essential Elements of Trauma Informed Systems to improve outcomes for client populations served.

• Ensure an efficient and effective workflow, implement changes in routine work practices and procedures as needed to modify unit functioning according to client needs and employee capabilities.

• Consult and work with the Program Administrators and Social Work Director to implement organizational strategies that mirror the practice model components.

• Partner with other Program Managers, Program Coordinator and Social Work Director as part of an integrated management team to build a Trauma Responsive Culture with a balance of support and accountability to ensure policy and law is followed in the delivery of services across the social work services continuum. 

• Develop and implement a plan to ensure all staff across social work services are adequately trained and practicing with competence.

• Submit budget recommendations based on service area needs and administer contracts that support the delivery of social work services.

• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Thorough knowledge of social work principles, techniques and practices and their application to specific casework and community problems.
• Knowledge of personality theory, interpersonal relations and methods of interpersonal assessment and treatment.
• Knowledge of human development, mental illness.
• Knowledge of the Essential Elements of Trauma Informed Systems and Principles of Inclusion, Equity, Access, and Diversity. 
• Knowledge in understanding cultural differences, values, and lifestyles.
• Knowledge of Advocacy Theory and techniques.
• Overall knowledge of all Child Welfare and Adult Services programs; a comprehensive knowledge of all Child Welfare and Adult Services programs administered by these units.
• Knowledge of manuals governing service criteria, required documentation and accountability procedures.
• Knowledge of laws impacting service programs; numerous funding sources and how to utilize them.
• Ability to establish and maintain constructive, effective relationships.
• Ability to transfer knowledge to staff, particularly supervisory staff in such a way that it is accepted and utilized, to provide encouragement and support to staff in day-to-day activities as well as crisis situations.
• Ability to encourage independent decision making and ever-increasing effectiveness and productivity; ability to impart these skills to supervisors.
• Ability to take action that often has an important impact without specific instruction to guide and support staff in making independent decisions; and the ability to effectively present the Agency’s needs, and mission.
• Skill in promoting clear communication, coordination and responsiveness between staff and administration.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.