Kansas State University Hiring For Client Services Assistant at Manhattan, KS  Full Time

About This Role:

The Veterinary Health Center within the College of Veterinary Medicine is seeking applicants for a Client Services Assistant. This position is responsible for providing quality client services in the Small Animal and Discharge/Emergency desk areas in the Veterinary Health Center, as well as providing clerical and administrative support for the Client Services Manager. Hospital mission includes requirement of providing quality medical services to clients and training for professional veterinary students. Client services must be provided in a professional manner, since first impression of service quality must be established at the time of initial contact to facilitate customer satisfaction, good will, and repeat customer business. The schedule will be 8:00am-5:00pm Monday-Friday with rotating weekends and on-call.

Duties/Responsibilities

• Customer Service: Provide friendly, professional and efficient customer service to VHA clients, visitors and guests. Receive and admit along with patients for care into the Veterinary Health Center (VHC). Requires thorough knowledge of VHC protocols, familiarity with animal species and breeds, basic knowledge of medical terminology and health problems, accurate typing and data entry skills, and a gold standard customer service approach. Check out clients needing to pay their invoice by either cash, check, or credit card with accuracy and notifying the service the client is ready to discharge (when applicable). All of these duties require clear communication with clients and in-house medical teams, gathering accurate information and entering all pertinent information into the hospital information system.
• Telephone: Act as a telephone receptionist for calls into the desk area by answering multi-line telephone system and meeting the caller’s needs or directing the caller to the appropriate section or person, via pager, overhead paging system, voicemail, transfer, and other forms of in-house communication. Calls include those from the public, referring veterinarians needing consultation or appointments, interhospital calls among staff, faculty, senior professional veterinary students, and emergency care. Call duration and difficulty varies greatly. Flexibility and finesse are needed each time to make quick judgments of the patron’s needs as well as clinician schedules. Extensive knowledge of hospital protocol, faculty and staff rosters, on-call rosters, daily census sheets, and familiarity with medical terminology, customer relations, and sound decision-making skills are paramount to maintaining quality performance in this area.
• Scheduling: Schedule appointments for the appropriate service of the VHC. Understand the differences in scheduling for each different service. Be able to assist clients in determining which service to schedule with and help answer any basic VHC scheduling questions for the client. In addition to scheduling, you will assist clients with forward booking appointments, re-scheduling, cancellations, and coordinating multiple same day appointments between multiple services. You will make reminder calls to clients and communicate clearly any special instructions prior to the appointment, as they pertain to your assignment and/or shift.
• Communication: Understand and quickly become efficient in the various forms of communication throughout the VHC. Be able to clearly and efficiently communicate with client, staff, students, senior clinicians, and management through all forms of electronic communication or verbally.
• Other Responsibilities: Accurately and efficiently enter, maintain, and access client and patient information within the hospital information system. Rotation of Small Animal Receiving Desk and Discharge in order to maintain established level of knowledge and service to the public. Participate in standby on-call rotation for emergency hours. Receive and direct visitors to the Veterinary Medical Complex.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit:

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the

What You’ll Need to Succeed:

Minimum Qualifications:

• One year of relevant experience.

Preferred Qualifications:

• High School Diploma.
• One year of experience in clerical and administrative support work.
• Customer service, basic computer skills and being able to multi task.
• Telephone etiquette.
• Training in general office practice.
• Two years of experience in clerical or office support work preferred.
• Experience in over-the-counter communication with related ability to handle money and processing credit cards.
• Experience with data processing and personal computer usage.
• Experience with veterinary hospital management system will be an asset for this position.
• Good public relation skills to include the ability to communicate professionally.
• Working knowledge of medical terminology.
• Using skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocols, and instruction from supervisor.
• Apply skills of a service-oriented nature to the public, faculty, and students in order to promote harmonious working relationships and excellent veterinary care for patients.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment

How to Apply:

Please submit the following documents:

1. Resume
2. Cover letter
3. Contact information for three professional references

Screening of Applications Begins:

Screening begins immediately and continues until the position is filled.

Anticipated Hiring Salary Range:

$12.71 – $19.05/hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.