The Facilities Technician position serves as the Subject Matter Expert (SME) within the second level (Tier2) technical support team. This position carries out expert level diagnostic investigation and engineering for highly-complex issues or issues with substantial service impact and collaborate with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible. This role provides technical leadership to engineers and technicians and vendors who are building, maintaining, diagnosing, troubleshooting and repairing issues within the Datacenters facility. This role provides engineering and design recommendations to the relevant customer and outsourced maintenance vendor engineering and support organizations to improve the customer experience, availability and/or ease of facility operation long-term. The required support is performed over a wide array of critical facilities disciplines including, but not limited to power, cooling, security, fire prevention, and racking, stacking, physical infrastructure and property/building management. This position is the primary interface between the customer and vendors and/or outsourced facilities management. And as such, requires the technician to manage day-to-day compliance to the support service level agreements, preventative maintenance and customer facility engineering standards.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
Minimum Requirements
Desired
TRAVEL
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
What to prepare
Preferred dress code
Casual (come as you are, but please be presentable)
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