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Job Description
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Service Advisor | $80,000 to $110,000 per year Kia of Puyallup is currently hiring for 2 full-time Service Advisor’s. Our Service Department is currently averaging 60-80 repair orders per day and we are looking to add team players who have advising or writing experience to our award winning Service team!
- Greet customers when they arrive, offer excellent customer service and escort them when they leave
- Maintain high customer satisfaction
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-ed problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
- Answering phones and making customer appointments
Preferred qualifications:
- Working knowledge and experience of automotive products and parts
- ADP/CDK experience
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills
- Exceptional customer service sills
- Qualified candidates will have a valid driver’s license and a clean driving record
Benefits include:
- 2 consecutive days off
- Medical | Dental | Vision | Life Insurance
- 401k with matching
- Paid time off
- Paid training
- Monthly employee recognition luncheons
- Active, supportive and tenured management team
- Fun, family-oriented work environment
- Automobile, parts purchase and service discounts
All qualified applications will be contacted. We look forward to meeting you!
