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Full Job Description
About Kojo
It’s time to build. Whether it’s creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.
Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output – our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials – which constitute up to 40% of project costs – are bought and sold. This is our opportunity.
We’re looking for an Onboarding Specialist to be a champion for our customers by facilitating a seamless post-sale handoff and implementation experience.
About the Role
This role will include:
Managing new customer relationships as main Kojo point of contact during their onboarding, including a kickoff call, training, implementation, and weekly syncs
Driving best-in-class adoption of Kojo’s platform within the customer’s implementation timeline
Establishing strategic relationships with relevant points of contact within each account organization; , and conveying Kojo’s value in a meaningful way to all users
Conducting live virtual trainings to all users on Kojo’s Jobsite, Office, Warehouse, and Vendor platforms
Troubleshooting, supporting, and consulting users on Kojo best practices and workarounds
Advocating for customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap
Traveling for in-person implementation and training as needed (1-3 times per quarter)
About You
We are excited for our Customer Success team to grow! An empathetic customer advocate who can collaborate effectively and is motivated to improve processes will thrive at Kojo.
What you’ve accomplished:
Reliably run implementation of software product at an organization where success is based on time to value, adoption, and/or revenue retention
Ability to stay up to date on an evolving product, and propose updates to onboarding practices to support adoption of newest releases
Display strong written and verbal communication skills in front of a variety of technical and non-technical audiences
Demonstrated success in solving customer problems while managing a large book of business
3+ years working in customer-facing role in SaaS, software, or technology-based environment; familiarity with construction industry a plus
What you care about:
Customer Obsession: You understand that what might be small things to us make a huge difference for them
Passion: You care intensely about Kojo’s success
Impact: You are both fast-paced and detail oriented
Innovation: You seek to understand the truth behind problems and find solutions to them
More about Kojo
Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.