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Position: Clinical Operations Manager (with Leadership Substance Use Disorder Experience) 11am-7pm
Location: Lutherville-Timonium
Kolmac Integrated Behavioral Health is seeking a Clinical Operations Manager (COM) split between our Columbia & Lutherville-Timonium (2 shifts in Columbia/3 shifts in Lutherville-Timonium ), MD locations working 11-7 or 12:30-8:30 shift.
Kolmac Integrated Behavioral Health is a leading outpatient treatment provider in the Mid-Atlantic region that is seeking a full time Clinical Operations Manager (COM) (in person) split between our Columbia/Lutherville-Timonium, MD locations working a combination of a day and evening shift. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join us, you are connecting to a committed and caring group of colleagues.
A few things that Kolmac Integrated Behavioral Health offers:
* Great compensation + Benefit packages (for full time employees)
* Professional + Leadership Development
* Employee Assistance Program
* Mentorship + Support
Kolmac Integrated Behavioral Health is a leading outpatient treatment provider in the Mid-Atlantic region. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join us, you are connecting to a committed and caring group of colleagues. We are seeking innovative, committed and highly skilled Therapists to join our dedicated outpatient treatment teams.
You must be licensed to provide services in Maryland. At Kolmac Integrated Behavioral Health, we invest in you and want you to come grow with us! We recognized that you are key to exceptional patient care and service.
We offer :
• Up to $5000 additional annual compensation for completion of licensure requirements
• Clinical staff reimbursements for CEU’s
• Professional training and advancement
• Clinical supervision hours to staff at no cost
Job Overview:
The Clinical Operations Manager (COM) at Kolmac Integrated Behavioral Health and all of its subsidiaries (“Kolmac” or the “Company”) is ultimately responsible for the execution of established clinical programming and operations management in the designated sites for Kolmac. This includes staffing all programs, as well as the training and development of all clinical staff. The Clinical Operations Manager (COM) is responsible for managing Key Performance Indicators and staff performance.
This individual provides oversight and authority for ensuring compliance with Kolmac/CCG policies and procedures. The Clinical Operations Manager (COM) has responsibility for the execution of the long and short-term planning, program evaluation, and compliance with federal, state, local, and independent regulatory statutes to ensure site readiness and best clinical practices.
Clinical Operations Manager (COM) split between our Columbia/Lutherville-Timonium, MD locations Essential
Duties and Responsibilities:
• working a combination of day and evening shift
• Responsible for all staffing processes, including interviewing, training, staffing for all sessions/groups, performance management/annual evaluations as well as review of and approval of timecards and any other staff related administrative tasks.
• Addresses performance issues including disciplinary action (verbal and written) as needed.
• Responsible for executing established clinical and operational outcome Key Performance Indicators including, but not limited to, patient retention, successful program completion rates, transitions through the Kolmac continuum of care, and Average Length of Stay. Will provide daily/weekly updates to the Regional Director.
• Responsible for ensuring staff Key Performance Indicators including counselor productivity, direct care hours, consecutive missed IOP appointments, quality of care including timely discharges and documentation are being met. Will provide daily/weekly updates to the Regional Director.
• Responsible for the staff retention metric and drive positive morale to ensure that Kolmac is an employer of choice. Will provide weekly updates to the Regional Director.
• Responsible for leading Clinical Treatment Team meetings and ensuring best clinical practices are being followed by clinicians.
• Prepares and presents addiction/recovery education presentations to patients which includes New Patient Orientation.
• Observe group services weekly to ensure quality programming and share feedback with the Regional Director of Operations, appropriate leadership, and the clinician.
• Will review patient files weekly to ensure all documentation is thorough and timely. Will provide feedback to the clinician and create a plan of correction if the clinician is underperforming. Additionally, the COM will keep the Regional Director of Operations, appropriate leadership, updated on all chart reviews and clinician performance.
• Will review all new clinicians’ documentation and groups/ individual session observation for at a minimum the first 90 days of employment to ensure quality of care and adherence to the Kolmac model of care. and share feedback with the Regional Director of Operations, clinical…
