The Customer Care specialist is responsible for delivering customer excellence for one or more accounts. The specialist is knowledgeable about Project Logistics and is able to support their customers by pro-actively providing helpful information, timely response to queries and quotations and efficient handling of problems or/and complaints. They must ensure all system information (including but not limited to OGS, SeaLOG/AirLOG) is up to date and accurate so as to ensure that customers are satisfied with products and systems. A key eye for detail is required to ensure that customer and internal KPIs are met by all involved parties (CCL, OCC, RCC and Hubs).
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is four (4) days office and one (1) day remote. However, some positions may offer a different hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
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