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As a Marketing and Sales Account Executive you are responsible for maintaining client base of existing customers and serve as a liaison between management and customers to resolve any customer issues. You are responsible for the sale of the organization’s services in a specified region and provide ongoing support to the client base.
Essential Functions
Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
Act as a resource to customers in contract opportunities and proposals
Assist customers with contract negotiations, closing the sale and developing marketing plans for contract accounts
Maintain knowledge of competitive activity in assigned area and develop new methods of attaining customers and assisting customers in attaining new accounts
Establish positive long-term client relations including answering questions and handling complaints
Educate and train clients, research problems and coordinate solutions between the laboratory and client
Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
Requirements
BA/BS or equivalent experience preferred
Confirmed ability to establish, maintain, and retain loyal relationships while successfully managing service requirements of clients
Well-developed multi-tasking and organizational skills
Energy, motivation, enthusiasm, and integrity
Excellent written and verbal communication skills
Must demonstrate sound judgment and decision-making ability
Computer proficiency in MS Office, Excel, e-mail and internet functions
Knowledge of laboratory testing and competing products
Must be able to travel within the coverage area and occasionally nationwide
1-3 years of successful laboratory customer service experience calling on physician offices -not mandatory but preferred-
Incentives
Company vehicle or vehicle allowance
Cell phone
Insurance benefits and supplements
Paid time-off
Sale bonuses and competitive salary
Job Type: Full-time
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
Supplemental Pay:
- Commission pay
License/Certification:
- Driver’s License (Preferred)
Work Location: On the road
