Lee County Clerk of the Court & Comptroller Hiring for Courts Customer Service Clerk at Fort Myers, FL Full Time

The Courts Department is a vital part of the local court system, responsible for maintaining and protecting the integrity of the court case files, for the coordination of jurors, swearing in court witnesses, and recording evidence presented at trial. Any fines, fees or assessments collected by the Courts Department are distributed to state and local governments according to law.

Why work for us? The Clerk’s offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans – Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program
• Our office values a work-life balance. Enjoy your nights and weekends with friends and family!

At the Clerk’s Office you can:

• Work with a purpose
• Give back to the community
• Be part of a team
• Pursue career advancement opportunities
• Reach your professional and personal goals

Position Function and Duties

The Customer Service Team works to advance the ideals of the Clerk’s Office by acting as a conduit between court participants, judges, attorneys and entities of local government. This team is responsible for receiving and process incoming customer requests including the payment of fines, purchasing copies and filing documents for new and existing cases. The Customer Service Team also handles deposits, bonds, a call center, all fiscal operations, and the Clerk’s Self Help Center.

This Customer Service Clerk position is located in our Call Center and is responsible for performing entry level tasks to achieve desired business objectives of the Courts Department. These duties include processing information relating to data entry, case management, and assisting customers. All functions are performed in accordance with the Court Department policies, procedures, and guidelines with direction from supervision.

Qualifications

• High School diploma or equivalent
• Two years of clerical experience or any combination of education and experience that demonstrates the ability to perform the position duties
• Two years of customer service required
• Cash handling or cashiering experience preferred