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LEHIGH VALLEY HOSPITAL * MHC Outpatient Registration
1770 Bathgate Rd, Bethlehem, PA
Clerical & Administrative Support
Full Time 40 hours, Day Shift, M 8:30-15:15, T 7-15:30, W 7:30-16:00, Th 6:45-16:30, F 6:45-15:15
Posted 02/27/2023
Req # 55813
Union: N/A
Join a team that delivers excellence.
Lehigh Valley Health Network (LVHN) is home to nearly 20,000 colleagues who make up our talented, vibrant and diverse workforce.
Join our team and experience firsthand what it’s like to be part of a health care organization that’s nationally recognized, forward-thinking and offers plenty of opportunity to do great work.
Job Summary:
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.
Education – Required:
- High School Diploma/GED
Education – Preferred:
- Associate’s Degree Health care or related field
Experience – Required:
- 1 year Customer service or
- 1 year Healthcare environment such as a hospital and/or physician office
Experience – Preferred:
- 2 years registration/insurance verification in a health care setting
Knowledge, Skills, and Abilities – Required:
- Computer and typing proficiency.
- Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
- Must successfully pass the required training in two attempts or less.
Knowledge, Skills, and Abilities – Preferred:
- Knowledge of medical terminology.
- Bi-lingual – Spanish/English.
Licensure – Preferred:
- BLS – Basic Life Support
Additional Qualifications:
- BLS – Basic Life Support required for employees working at the 17th Street location within 90 days of hire
LVHN hospitals in the Lehigh Valley are the only hospitals in the region to have received Magnet recognition five consecutive times since 2002. This prestigious recognition from the American Nurses Credentialing Center demonstrates our commitment to nursing excellence and quality patient outcomes. LVHN is home to five clinical institutes. Each serve as a hub for innovation, collaboration and education. Our institutes include Lehigh Valley Topper Cancer Institute, Lehigh Valley Heart and Vascular Institute, Lehigh Valley Institute for Surgical Excellence, Lehigh Valley Fleming Neuroscience Institute and Lehigh Valley Orthopedic Institute. LVHN is also home to Lehigh Valley Reilly Children’s Hospital, which is the only children’s hospital in the region. This hospital gives our community access to more than 30 pediatric specialties, Children’s ExpressCARE locations and a dedicated Children’s ER.
We’ve been consistently recognized by U.S. News & World Report as the top hospital in the region and among the best in the state. We’re also Great Place to Work-Certified, which means an overwhelming majority of our colleagues have a positive experience at LVHN.
These designations tell you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.
Influenza vaccination is required at most LVHN facilities for all colleagues with patient contact unless medically contraindicated or due to a bona fide religious belief or practice, and is strongly encouraged for all colleagues. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.