Liberty Mutual Insurance Hiring for Claims Team Manager, Subro Auto Recovery Job at Remote Full Time

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.

A Claims Team Manager coaches and develops a team of 5-8 claims representatives/specialists responsible for the management, investigation, and resolution of claims, ensuring a high quality work product, while continuously developing talent by assisting with the selection of top talent. The Team Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.

Responsibilities:

• Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases.
• Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations.
• Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence.
• Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed.
• Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed.
• Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Resolves customer complaints, problems and coverage questions which cannot be handled by team members.
• Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.