Light & Wonder Hiring For Operations Support Supervisor at Newark, NJ, United States Full Time

Job Description

Company Description
We create, innovate, and develop premium gaming content and fast, flexible gaming systems. Collectively, we provide one of the world’s largest portfolios of market leading content and technology to some of the largest gaming operators, lotteries and casinos across the globe. This is a true reflection of the people we have working with us today. Light & Wonder (LnW) talent resides in most countries around the world and includes artists, animators, ICT professionals, sales and marketing gurus, administration specialists and management high achievers.
Our headquarters are in Las Vegas, but our people know no boundaries. We have extended hubs in Sydney, Stockholm, Calgary, Montreal, Kiev, Gibraltar, Malta, Rome, India and New Jersey. Each individual location is unique, rich in a culture that reflects the region and the people who work and play there.
Passion, creativity and innovation are cornerstones of our business. If you want to work in a growing global business with talented people who will challenge and inspire you every day to bring out your best, LnW iGaming has fantastic career opportunities.
What You Can Expect

At LnW, we believe that success comes from common goals and tremendous efforts. We value merit, expertise, passion and creativity. We strive to ensure that our employees are rewarded for their contributions. As a part of LnW, you can expect:

• Performance focused culture right across the business
• A work hard, play hard environment
• Fun and nurturing environment
• New learning and development opportunities
• Diverse and global opportunities
• People friendly culture
• Competitive salary packages

For more information on LnW iGaming please go to our website https://igaming.lnw.com

Role
The Operations Support Supervisor is to be responsible for their team within Ops Support delivering professional, accurate, and timely service, including contact and incident handling for our B2B customers.
Responsibilities

• Day to day leadership of the team to ensure they are handling TSD tickets appropriately to an ITIL model while adhering to LnW values
• Handling escalations from operators when required
• Ownership of the team’s schedule
• Following HR guidelines when required
• Scheduling work within the team’s capacity
• Identifying areas of training/coaching within the team
• Acting as an advocate to assigned Operators
• Advanced troubleshooting skills, will be required to support the team in their investigations

Qualifications
General

• Supporting the quality assurance program
• Ensure CWiki and other essential documentation is accurate and up to date
• Team bonding!
• MoD cover when required
• A knowledge of Regulations and License within the gaming industry
• An attention to detail
• Ability to self-manage is a must
• Clear and effective communication skills
• Attention to detail
• Relationship building and stakeholder management

Additional Information
While we sincerely appreciate all applications, only those candidates shortlisted for an interview will be contacted. Must be authorized to work in USA.