LinkedIn Hiring for Customer Success Pilot Consultant – Sales Solutions at Chicago, IL Full Time

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. This role will be based in New York City or Chicago.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

The Pilot Consulting Team is part of the LinkedIn Sales Solutions organization. The Pilot Consultant role works with our customers to help them maximize the value from their LinkedIn Sales Navigator pilot program by establishing strong foundations, in other words – we help them be successful with the platform they have purchased and ensure solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. In this role, you will partner closely with our new business sales team and customer sales team to execute pilot programs. The Pilot Consultant for this role will work on pilots sold in our North American market, with occasional need to work on pilots in other regions globally.

Core Responsibilities

• Deliver Customer Value through ensuring our customers are successful with LinkedIn Sales Navigator in terms of adoption, usage and engagement.
• Achieve Pilot KPI’s related to customer license activation, seller engagement & technical integrations on the LinkedIn Sales Navigator platform
• Provide ongoing consultations, customer education, and best practice recommendations to ensure customers continue to meet agreed success criteria
• Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Sales Navigator
• Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Sales Navigator to utilize the product to its full capability during the pilot period, ensuring a successful handoff upon renewal
• Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
• Understand how to build and present a LinkedIn sales story using data and insights
• Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
• Provide input and ideas to internal teams to continuously improve our product, systems and resources
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
• Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values.

Qualifications

Basic Qualifications

• 5+ years of relevant experience in a Sales / Consulting / Implementation / Project Management / Customer Success / Onboarding role

Preferred Qualifications

• Growth mindset with the desire to work in a collaborative and agile environment
• Passion for customer work and delivering outcomes
• Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.
• Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
• Hands-on working experience in the implementation of SaaS applications
• High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
• Experience working with multiple customers simultaneously and the ability to work with competing priorities
• Excellent analytical and problem-solving skills
• Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines
• Strong verbal and written communication skills and technical aptitude
• Experience with virtual webinar technology strongly preferred
• Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
• Experience with Sales Navigator
• Understanding of sales technologies, SSO and CRM

Suggested Skills

• Stakeholder Management
• Account Management
• Data Analysis
• Project management
• Change management

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $89,000 – $135,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 – Signed.pdf.

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.

Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.

In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.

Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice