Logically Hiring For Account Manager In It (hybrid, 1 2 Days In Office) at Danbury, CT, United States Full Time

Job Description

Logically is the leading provider of Managed IT Services to small and midsize organizations. We help our customers leverage the power of information technology to achieve their goals by becoming their trusted IT ally. Since 1999, we have made IT management easy and secure for hundreds of corporations, healthcare organizations, non-profits, and public sector agencies. We provide complete IT outsourcing to business leaders, and augmentation services to IT teams.We are recognized for our outstanding customer service, technical depth, and operational excellence. Our best-in-class service delivery is powered by two pillars, OpLogicTM and Care Teams. OpLogic is our unique cloud-based IT management system that allows your IT environment to self-heal, increasing uptime and reducing security risks. Dedicated Care Teams are how we deliver our deep and wide-ranging technical expertise while providing personalized service and the familiarity of a trusted ally.Why Work for Us:

• A culture of “absolutely doing the right thing,” that values taking care of colleagues, clients, and our community
• An opportunity to work with cutting-edge technology and ambitious and talented colleagues
• A fun work environment and a focus on ensuring a good work-life balance
• Competitive wages and benefits to ensure we attract and retain the best staff
• Opportunities to grow and develop personally and professionally

Job Summary: The Account Manager functions as a critical contributor to the overall company success by providing post-install customer lifecycle support and advocacy for assigned customers. This position develops an overall strategy to retain and grow the customer’s business and services. The position will be expected to work with all internal departments while reporting to sales leadership.Job Duties & Responsibilities:

• Proactively achieve sales/revenue targets by maintaining existing customer revenue as well as adding new services from the company product/solution portfolio.
• Identify expiring services, contracts, and opportunities to generate additional revenue, and assist with securing renewals/up-sells, driving customer growth
• Provide budgetary and solution pricing as requested by customers.
• Manage customer relationships and provide best-in-class customer service
• Maintain a full understanding of customer initiatives, key decision-makers, and business processes in order to know whom to communicate how our products/services contribute to their overall goals.
• Maintain an accurate view of all sales opportunities and provide booking (MRR & NRR) forecast in the company CRM system.
• Remain curious on existing and new offerings and services to educate customers of our capabilities
• Monitor assigned account activities (e.g., trouble tickets, bill disputes, and reports, collections) and follow up as necessary to research, facilitate, and ensure resolution.
• Conduct bill reviews as needed or requested by customers to ensure customer understanding of invoicing.
• Recognize and escalate at-risk customer situations.
• 20% – 30% travel required

Qualifications:

• 3 to 5 years of experience in inside sales in the IT space
• Demonstrated experience selling security, 0365, or Cloud solutions
• Experience in selling our products and services, including, but not limited to: SonicWall, Fortinet, Extreme, etc.
• Deep and extensive knowledge of MSP’s channels and extensive relationships
• Proven track record of customer retention and upsells
• Ability to manage and prioritize multiple projects and relationships simultaneously
• Excellent customer communication, listening, presentation, and time management skills
• Strong communication skills – written, verbal, listening, and presentation
• Experience working with a CRM, preferably Microsoft Dynamics

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.Job Type: Full-timeBenefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Experience:

• selling security, 0365, or Cloud solutions: 2 years (Required)
• inside sales in the IT space: 3 years (Required)
• CRM, preferably Microsoft Dynamics: 1 year (Required)

Work Location: One location