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The Lorain Metropolitan Housing Authority offers an exceptional benefits package for fulltime employees that includes medical, dental, vision and life insurance; Retirement plan through OPERS and 457 compensation plan; 10 days of vacation that begins on your date of hire; 15 sick days, 15 paid holidays, 2 personal days and a self-care day. Join an organization where our employees are passionate about making a difference in the lives of our residents and clients. We are an agency that is a great place to work with a team-oriented atmosphere.
The Occupancy Specialist interacts directly with participants to assist and collect information needed to process them through the Housing Choice Voucher Program. Also interacts directly with landlords.
- Conducts interviews, appointments, orientations, voucher issuances, annual reviews, amendments, contracts, and movers with HCVP participants
- Maintains and updates participant files for continued eligibility for the HCV program
- Enters re-certifications and abatements into the computer
- Performs clerical work such as answering the phone and filing
- Computes lease/rent amounts, annual recertification, and interim recertification
- Re-checks own work and historical computations for accuracy on assigned caseload
- Assists other Occupancy Specialists, Managers, and Assistant Managers as needed
- Participates in training of new staff, including tracking performance
- Conducts meetings with participants
- Attends and participates in meetings and trainings with partnering agencies
- Organizes and computes files to determine rent subsidy for leases; reviews all accompanying documentation
- Explains LMHA policies and procedures and HUD regulations to landlords and HCVP participants
- Determines affordability for initial leases and informs the landlord
- Analyzes data on documentation for rent and subsidy determination
- Follows through with inspections, verifications, and other pertinent correspondence
- Provides special handling and guidance to special populations that include elderly persons and tenants with disabilities
- Performs other related duties as required
Associate’s degree and one (1) year of customer service experience or previous experience determining property rents, or equivalent combination of education and relevant experience (High School diploma/GED minimum)
Must obtain Occupancy Specialist certification within 18 months of hire
Customer Service training and Rent Calculation Certifications are preferred
Proof of Covid-19 Vaccination Record is Required.
EQUAL EMPLOYMENT OPPORTUNITY AUTHORITY
Job Type: Full-time
Pay: From $19.18 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
COVID-19 considerations:
COVID-19 precautions are in place. Mask are required in the office and when meeting with clients.
Ability to commute/relocate:
- Lorain, OH 44052: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver’s License (Preferred)
Work Location: One location
