The Role
Responsible for delivering Human Resources administrative support to employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Performing in rotational assignments, provides 1st tier support to the employee population primarily in US, Canada, and APAC. Supports and works closely with HR COEs and HRBP teams in support of the HR administrative processes. Offers superb customer service by exemplifying: Accountability, Integrity, Performance, Respect, Service, and Teamwork.
The Main Responsibilities
Aid employees through the voluntary resignation, retirement and reduction in force processes, working collaboratively within HR and Legal. Educate exiting employees regarding their benefits, equity and final pay implications related to termination.
Assists in the training/cross-training of other HR Shared Services Coordinators on the employment life-cycle and updates process documentation. Tracks shared services metrics and reviews communications and suggested edits and content.
Coordinate onboarding activities for new hires while ensuring they have a positive experience. Respond to candidates’, hiring managers’, and recruiters’ general onboarding questions, coordinates interview scheduling, dispositions candidates, arranges candidate travel, generates offer letters, initiates and monitors background checks and drug screens, coordinates the completion of new hire paperwork, and works with multiple stakeholders to procure equipment for the new hire’s start date.
Serve as the primary contact for internal and external HR customers via the HR Service Center. Respond to all general human resources questions including: payroll questions, interpretation of human resources policies and procedures, HR system navigation questions, invoicing and completing various audits for compliance accuracy.
Support training teams. Responsible for supporting multiple training initiatives simultaneously, both in-person and virtually. Play a key role in the planning and implementation of key training initiatives and responds to employee inquiries. Daily administration could include, but is not limited to, calendar management, catering, classroom set-up, document preparation, survey administration, and attendance tracking.
What We Look For in a Candidate
Other Job Requirements
High School Diploma/GED and at least 1 year of relevant job experience with similar essential duties.
What to Expect Next
Requisition #: 319014
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
36450
Salary Max :
81000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
36450
Salary Max :
81000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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