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Job Title: HR Operations Analyst (Remote)
Location: 100% Remote
HR Operations Analyst
Join our team…
We are seeking an HR Ops Analyst that will assist with various aspects of Leave Administration. In this role, you will work with members of the Leave Administration team (GET HELP) within the Company’s HR Service Center. The ideal candidate will be a strategic problem solver and will bring established customer service skills, experience managing LOA transactions and service, eagerness to absorb knowledge, and an ability to learn new skills quickly.
What you’ll get to do
- Perform routine quality checks of leave-related data to ensure accuracy, compliance, and overall status
- Monitor metrics for service delivery improvement, SLAs adherence, and workload management related to LOA cases received
- Analyze inquiry data to provide comprehensive summaries of volumes and identify trends regarding the leave process
- Leverage knowledge of the client LOA policy, process, and procedure to provide solution resolution to employees and escalate complex or policy-related issues accordingly
- Direct employees to the appropriate team/resources and communicate clear next steps
- Perform other leave administration duties at the discretion of the Leave Administration Team
Job Type: Full-time
Salary: $23.00 – $26.00 per hour
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- HR Operations Analyst: 5 years (Preferred)
- Leave Administration: 5 years (Preferred)
- Time management: 3 years (Preferred)
- Matrix leave administration: 3 years (Preferred)
Work Location: Remote
