Manhattan School of Music Hiring for Network and Infrastructure Manager at NYC, NY Full Time

Title: Network and Infrastructure Manager

Department: Information Technology

Reports To: Assistant Vice President and Chief Information Officer

Internal Contacts: Staff,
Faculty, Students as needed

External Contacts: Vendors as needed

Incumbent:

Employment Status: Full-time; Exempt

Manhattan School of Music is one of the world’s foremost music
conservatories with a century-long history of extraordinary success. From its beginnings as a small settlement music school, MSM has become
an internationally recognized conservatory and leading force in professional music education. The School is dedicated to the personal,
artistic, and intellectual development of aspiring musicians. Offering classical music, jazz, and musical theatre training, MSM grants a
range of undergraduate and graduate degrees. MSM is accredited by the Middle States Commission on Higher Education.

Position
Summary:

The Network and Infrastructure Manager coordinates all network and server operations for both the Manhattan School
of Music and Jewish Theological Seminary of America, installing, configuring, maintaining, securing, and upgrading systems as needed. Both
schools support virtual and physical server infrastructure, campus-wide wireless networks, and provide network services to performance
spaces, classrooms, administrative offices, libraries, and residence halls. The Network and Infrastructure manager is also responsible for
physical and virtual server design, health, security, performance, and upgrades. Other duties include simulating expansion of wireless
networks, configuring and maintaining a unified printing system, maintaining the help desk platform, planning structured cabling
installations, deploying and replacing access points, and supporting storage servers, physical access control, BMS, NVR, E-Learning
resources, production, and media streaming resources in coordination with other departments.

Domains:

• Under the direction of the CIO, the Network and Infrastructure Manager architects and executes long-term, optimal and sustainable
  infrastructure and network strategies for Manhattan School of Music and the Jewish Theological Seminary in a shared services role supporting
  both institutions in an overall 50%-50% workload model.
• Researches, provisions and configures new Windows servers for
  organizational use.
• Maintains server hardware infrastructure by allocating resources, performing installations, and conducting
  repairs.
• Maintains server operating system health, including OS updates, security patches, and firewall configurations.
• Architects network design and planning with an emphasis on seamless growth with minimal or no downtime, ease of maintenance, and
  ensuring network security in parallel academic, corporate, and residential environments – including providing isolation for hosted
  vendors onsite, visiting auditors, and residents of the dormitory. Utilizes a best practices model to implement technologies that both
  institutions can capitalize on long-term.
• Performs installation, configuration, and maintenance of firewalls, traffic
  shapers/analyzers, edge, core, and access switches, routers, VLANs, and endpoint access connections, including public and private WiFi, for
  optimal/cost-effective utilization.
• Performs installation, configuration, and management of a variety of VPN systems for always-on
  secure connections to remote-hosted/cloud-hosted resources, heavy-use work-from-home employees, and sporadic-use staff traveling
  abroad.
• Performs installation, configuration, and management of complex, redundant, and 100% uptime-critical server-based network
  services and server-integrated monitoring systems, as well as integrated logging systems for performance analysis, maintenance,
  troubleshooting, and intrusion detection.
• Develops and maintains a network and resources security strategy according to industry
  standards to ensure the security of both Schools’ computing systems and applications.
• Serves as 24/7 on-call escalation point
  for crisis management and emergency troubleshooting of network, servers, hosted services and security issues. Standardizes monitoring,
  notification protocols and processes across both institutions to facilitate response, remediation and backup support.
• Performs
  day-to-day analysis of monitoring data and device logs for performance optimization, maintenance, troubleshooting and security
  analysis.
• Performs ad-hoc forensic analysis of intrusions or intrusion attempts by malware and/or human agents.
• Maintains,
  monitors, and updates unified printing system and pay-per-print servers, including assisting with MFP repairs, maintaining end-user and MEAP
  services, troubleshooting follow-you printing, and providing support for public pay-per-print issues.
• Maintains, updates, and
  performs configuration changes for the help desk software platform, including ticket routing, categories, login integration, and
  licensing.
• Authors and maintains standardized documentation detailing infrastructure and network design theory, implementation, and
  deployment of networking hardware and bandwidth resources as well as security strategy and protocols to ensure long-term sustainability of
  support.
• Coordinates with vendors for equipment, purchase, configuration, installation, and repair situations and drives toward
  mirroring these processes across both institutions for efficiency, cost avoidance and cost savings.

Job
Requirements:

• Three (3) years of LAN/WAN experience
• Strong knowledge of Cisco routing and switching
  technologies
• Experience with network monitoring tools such as Solarwinds, ManageEngine, and Spiceworks.
• Experience with
  Palo Alto firewalls and firewalling techniques
• Experience with EIGRP and TCP/IP network routing protocols
• Experience with
  network security including white/blacklists, router configurations, ACL’s, network segmentation, and firewall policies.
• Configuration of firewall ruleset and objects
• Strong knowledge of network and server protocols, including but not limited to:
  • DHCP, DNS, LLDP, SNMPv3, VTP, CDP, L2TP/IPsec, Multi-WAN, SSH
  • AD LDS, LDAP(S), iSCSI, SMB, RADIUS, SAML, ADFS, SSL,
    Certificate Management, LPD
  • PoE, CAT6A, OM4, and NEMA datacenter standards, TIA-568B termination
• IDS/IPS
  configuration, updates and tuning
• User administration and/or configuration of authentication systems
• Experience managing
  network service providers and MSP vendors
• Experience with Management & Monitoring Tools, trending and analysis
• Ability to
  install, update and upgrade network appliances and firmware
• Ability to install and configure Windows servers
• Experience
  with installing and repairing server hardware.
• Provide expertise in security management

Skills:

• Strong customer service and problem-solving skills.
• Ability to work independently on multiple concurrent projects and
  tasks in a fast-paced environment.
• Excellent interpersonal, listening, oral, and written communication skills.
• Resourcefulness, patience, a passion for technology, and a strong desire to help others.
• Strong attention to detail.
• Ability to partner effectively with end users and vendors to troubleshoot problems and develop solutions.

Education and Expertise:

• Bachelor’s degree or higher in IT-related field or equivalent mix of
  education and work experience.
• Network+/Security+, CCNA, CCNP Certifications preferred

For ADA/accessibility,
might be a good idea to add if the position will require heavy lifting (20lbs, 50lbs, etc.) and going on ladders/tight spaces. Seems to be
gradually included more and more on job apps. Just a suggestion.

Contact Information:

Send letter of
application and résumé including three references to: [email protected]

No phone calls, please.