Manheim Hiring for Client Service Supervisor Digital and Logistics Job at Oceanside, CA Full Time

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

This position supervises and directs the daily functions of the Commercial Accounts department and is responsible for maintaining positive relationship with Commercial Accounts customers, developing new business, and providing quality service.

Travel within the Market Center up to 10%

Job Responsibilities:

• Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained. Establish and maintain a good working relationship with commercial account representatives and their staff.
• Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc.
• Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork. Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries.
• Supervise clerical staff to ensure paperwork is processed accurately and provided to the customer in a timely manner.

– Supervise the preparation of contracts, and pre- and post-sale reports as required by consignor. Follow up on aging vehicles and monitor and records their status until they are scheduled for sale.

• Verify that vehicle information is accurately recorded and vehicles are properly numbered for sale. Maintain post-sale paperwork and ensure records are complete.
• Monitor and make sure that changes to vehicles are posted timely and accurately and that vehicle records are maintain in compliance with contract requirements.
• Develop new commercial accounts through personal and phone contact with potential customers. Increase level of consignment with existing customers.

• Assign Logistical support responsibilities to team of Market Center Inspectors and Transport Logistics Team Members as appropriate for the locations and ensure duties are effectively executed by team.
• Manage the dispatch of Market Center inspection team with Out the Gate & Manheim Express Condition Reports
• Partner with department managers to ensure units are CRd effectively in a timely manner
• Ensure appropriate scheduling, workload and other key duties for the inspection team are being completed
• Work closely with Dealer Services Manager – Digital & Logistics to innovate, build and streamline processes and client experience to be at its best
• Partnering with Department Supervisors and/or Managers at all 4 locations to ensure process alignment & execution in the field
• Work directly with clients offsite, via email & phone to ensure expectations are met and service issues are resolved.
• Set an example of professionalism and sincere appreciation for the business relationships that have been established amongst the clients and Manheim.
• Assists manager to address any findings of unethical behavior and/or failure to adhere to CAIs policies and procedures.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Lead the education of clients on Out the Gate Condition Reports and Manheim Express to ensure Manheim sets realistic dealer expectations on selling cars. Provide assistance and training on usage of all products.
• Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
• Support the development, deployment and maintenance of department policies, practices and procedures.
• Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation of services within the marketplace.
• Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels.
• Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
• Lead and work on strategic projects for the Operating Location for Out the Gate and Manheim Express fulfillment.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Manage the counseling and disciplining of team members, evaluate team member job performance and conduct performance appraisals.
• Effectively lead the team at the location by setting an example in behavior, championing Cox values and ensuring that all team members are treated with respect.
• Enforce all company policies and procedures related to team member and client conduct.

• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality client service and support.

• Perform other duties as assigned.

• Supervise and direct the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employees, in evaluating employee job performance and conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with Market Safety Manager in support of all safety activities aligned with Safety Excellence.
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 5 years of relevant experience in related field; or an equivalent combination of education and work-related experience.
• Strong communication and interaction skills required.
• Competent supervisory and excellent organizational skills required.
• Good computer and software knowledge, as well as experience with AS400 essential.
• Ability to work well with others and maintain focus and productivity under compressed deadlines.
• Strong attention to detail needed.
• Valid drivers License and good driving record required.
• Ability to drive vehicles with standard and automatic transmission
• Regularly required to stand, walk, reach, talk and hear.
• Ability to sit or stand for prolonged periods of time.
• Vision abilities required include close, distance, color, and depth perception.
• Frequently required to stoop, kneel, crouch, bend, squat and climb

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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