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Our client is seeking Restaurant Technology Systems Administrator for a contract opportunity located in Irving, TX
Responsibilities:
- Become an expert on the Crunchtime applications for all Restaurant locations.
- Adding new products (with information from Category Management)
- Adding new recipes (with information from Category Management)
- Entering and updating new and changed vendor information
- Managing vendor order guides
- Setting up new locations
- Setting up new users
- Adding, changing or deactivating applications users
- Maintain financial, reporting and posting calendars
- Work with Crunchtime to ensure that the system remains in sync with other integrated systems (POS, PDI, Power BI)
- Monitor CDP Error Remediation to rapidly fix any failed files and communicate to Category Management to identify cause for failures
- Communicate directly with Crunchtime Client Services team to convey outstanding issues, requests, and training needs.
- Weekly Presentation of analytical results for Food, & Inventory Control. Investigate cost and/or revenue variances and develop recommended action plans to resolve such variances.
- Presentation of analytical results for Waste. Investigate high waste and develop recommended action plans to resolve such variances.
- Work with product team to update and refine BI reporting
- Assist in monitoring product pricing and associated trends and upward spikes in pricing of such items
- Identify user knowledge gaps in Data entry and communicate proper processes and procedures to Field Leadership
- Correct large waste errors through Inventory adjustments
- Assist in launching Central Kitchen locations provide on-going administration of vendor bids, menu / recipe setup or changes, store transfers, and reporting.
- Work directly with Help Desk and Restaurant Operators to field questions and support end users.
- Act as liaison between Purchasing, Finance, IT, and Operations to ensure all necessary database updates are completed on time for new policy or menu rollouts.
- Evaluate the new release versions of the software, request upgrades, and test all new features for implementation into Clients Product Database.
- Participates in cross-functional project meetings as a Crunchtime subject matter expert
- Assist with weekly/monthly activities to verify performance KPIs
- ITD: Assist in Creating and updating new product files
- Assist in new store installs
- Assist in creating of files for new 6.0 Software
Required Skills:
- Understanding of restaurant operations and accounting methodologies.
- Ability to mentor and lead training sessions on software applications for end users of all skill sets.
- Ability to translate complex ideas and concepts into user friendly learning materials
- Strong Analytical/Troubleshooting Skills
- Excellent Oral and Written communication
- Solid computer skills and ability to learn new applications and systems
- Ability to manage multiple projects and ensure all projects are completed on time.
- Willingness to provide Operations support during non-working hours
- Ability/desire to work within a fast-paced environment
- Detail Oriented
- Customer-focused
- Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Education/Training:
- Degree: Bachelor’s Degree preferred
- Prior Experience
- Restaurant operations experience preferred
- Hospitality software experience preferred (i.e. POS Systems, Back-Office Systems, printers, scanners, etc.)
- Training experience (classroom and web-based training programs)
- Ability to troubleshoot and to teach troubleshooting skills
- Understanding of training methodologies and ability to build training programs
- ServiceNow
Equal Employment Opportunity
MATRIX is committed to providing a work environment that values diversity, equity, inclusion and respect. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, military and veteran status and/or any other characteristic protected by federal, state or local law.
MATRIX is committed to providing access and reasonable accommodations for qualified individuals with disabilities. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing [email protected]. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.
For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see MatrixRes.com/Benefits for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
