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POSITION SUMMARY:
Responsible for managing the day-to-day operational activities and performance of approximately 6-10 Supervisors and the representatives that directly report to those supervisors. The organization is responsible for selling amazing cruise vacation experiences as well as providing a standard of excellence in service delivery to rival all competition. The Trade Support organization is responsible for selling amazing cruise vacation experiences as well as providing a standard of excellence in service delivery to rival all competition. The Manila Trade Support and Service manager would be responsible for teams that support both our trade organization and direct guests. Responsibilities include both B2B and B2C lines of business. Trade Support and Service handles over 8 million pre-cruise contacts per year and supports approximately $3 billion in revenue annually.
