Maxar Technologies Hiring For Account Services Manager at Westminster, CO, United States Full Time

Job Description

Please review the job details below.

The Account Services Manager (ASM) is responsible for ensuring that Maxar’s customers are delighted with the delivery of our operational support services, products, and execution against our contractual commitments. The ASM ensures that such services are delivered within the agreed-upon performance standards and that Maxar delivers against all program and program commitments and Statements of Work (SOW), and fosters the ongoing relationship to help protect/grow the account and improve the overall customer satisfaction.

This ASM position supports the U.S. Government and other accounts as assigned, which includes a blend of geographical locations and mission areas. The successful candidate will act as the primary point of contact for these customers and coordinate the engagement of other Maxar resources, as necessary.

Key Areas of Responsibility

• Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns that are related to Maxar’s service or project-oriented delivery. Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers’ satisfaction/delight is key.
• Maintain an in-depth understanding of customers’ business processes involving Maxar products and services.
• Serve as primary customer contact once sales opportunities convert into contracts and deliverables are due. Ensure that Maxar is delivering upon the scope of all contractual commitments and SOW(s), on-time and within budget and scope.
• Partner with appropriate internal teams (Operations, Customer Care, Product Management, Finance, Sales, Legal, etc) supporting specific accounts, to ensure that issues, inquiries, project deliverables are serviced in a high-quality manner. Maintain accountability for ensuring contracted revenue is delivered, that all operational issues are quickly resolved, leveraging internal resources in order to do so.
• Maintain strong relationships with the Maxar Sales organization. Through routine communication with the client, help identify areas of upsell or new revenue streams and ensure sales is informed of any and all opportunities that involve an amendment or expansion of an existing contractual commitment or SOW or securing new SOWs or contracts.
• Ensure that Maxar Sales is appropriately aware of any operational concerns related to their respective accounts while ensuring that such issues are handled with minimal involvement by the Sales team.
• Coordinate efforts of internal teams, in resolving customer conflicts or complaints. Assist internal teams with prioritizing efforts, as necessary. In regard to a stated SOW(s), lead and facilitate communication between the customer, Maxar Sales, and internal teams.
• Be intimately knowledgeable about all contracts and project-related deliverables associated with Maxar’s strategic accounts assigned to this position. Provide guidance to sales and internal teams on meeting these commitments. Assist these organizations with developing contract extensions and modifications.

Minimum Requirements:

• Must be a U.S. Citizen
• Bachelor’s degree
• 2-4 years professional background, preferably in customer-facing roles within premier, global organizations.
• Previous Account Management experience desired, which – ideally – would be in service management / operationally-oriented role(s). Experience in sales-related, Account Management will be considered. Experience in sales-related, Account Management will be considered.
• Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and/or Image Processing, desired. Academic experience in such fields, also desired.
• Service Management/Project Management experience desired.
• This position is based at Headquarters, Westminster, CO, the candidate may have the ability to travel (~ 10-20%).

The compensation range for this position is $54,000.00 to $90,000.00 annually dependent on skills and experience.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.