Maximus is currently hiring for a Manager-Call Center Operations! This is an exceptional opportunity to manage the process by which Call Center calls are handled and influence strategic business outcomes and drive excellence and innovation in the business operation.
Must be located in the state of New York. This position is temporarily remote with occasional travel to the New York City office.
About the Position
Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.
You’ll grow professionally as you deepen your leadership and management skills in a hands-on, collaborative, and dynamic work environment. If you have a passion for bringing together and leading winning teams, then we’re looking forward to meeting you!
About the Conflict-Free Evaluation and Enrollment Center (CFEEC)
The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!
Position Overview
Maximus is seeking an experienced leader and skilled operations strategist to oversee Call Center for the Conflict-Free Evaluation and Enrollment Center (CFEEC) Call Center. Reporting to the Project Director, the Call Center Manager is responsible for directing and managing the activities of Central Operations Supervisors, Lead CSRs, and CSRs to ensure that all performance requirements are met.
Job Responsibilities
What You Will Need:
You Should Have:
Home Office Requirements:
Job Type: Full-time
Benefits:
Work Location: One location
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