Mayo Clinic Hiring for Telecommunications Operator Job at Eau Claire, WI Full Time

Why Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Telecom/Communication Center Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff and the general public, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications. The Operator assists all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift. Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. Because the Telecom Center and Communication Center is operational 24 hours a day, preparedness to work any shiftis required of all operators. Performs other related tasks and projects as directed.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have general telephone and telecommunications knowledge. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant is required to have a minimum of 2 years customer service experience. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required. Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight hour shift.

Additional qualifications

Telecom/Communication Center Operator is required to clearly speak, write, and understand the English language as well as be understood while speaking the English language. One year experience as telephone operator or similar role, preferred.

Exemption status

Non-exempt

Compensation Detail

$15.48 – $20.30 / hour

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

72 hours every two week pay period

Schedule details

36/week (72 hours total per two-week pay period). 8-hour shifts with additional on-call shifts. Shifts include days (starting at 6, 7, or 8am), afternoon/evening (starting at 2 or 3pm) and overnight hours (starting at 10 or 11pm). Individual should also be prepared to train and work in both Eau Claire and Menomonie locations depending on department staffing needs.

Weekend schedule

Every other weekend. Holiday shift rotation

International Assignment

No

Site description

Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 5 for Hospitals in Wisconsin (U.S. News & World Report, 2021-2022).

Recruiter

Robin Canion

EOE

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.