Medica Hiring for Remote Customer Service Rep (Healthcare, $19.00 per/hr + benefits) Job at Remote Full Time

This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica’s Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations.

Our customer service department offers a fast-paced and rewarding environment where you will receive 6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica’s business.

This class has multiple openings and will start on Tuesday, September 6th, 2022. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 7:00am – 8:00pm, and Saturdays from 9:00am – 3:00pm.

Schedules after training vary based on business need and may include:

• 8:30am-5:00pm
• 9:00am-5:30pm
• 9:30am-6:00pm
• 10:00am-6:30pm (shift differential incentives are offered for this later shift)
• 10:30am-7:00pm (shift differential incentives are offered for this later shift)
• 11:30am-8:00pm (shift differential incentives are offered for this later shift)

*Schedules may include Saturday shifts from 9:00 am – 3:00 pm based on business need.

Qualifications:

• Minimum requirement is HS diploma, or equivalent
• 2 years of related Customer Service experience

Skills and Abilities

• Customer Service experience in a Healthcare related setting preferred
• Excellent verbal and written communication skills
• Able to deliver high quality service to Medica’s members
• Ability to interact with the team and support each other in dealing with customer issues
• Advanced ability to multi task and manage time efficiently is needed
• An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
• Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

COVID-19 considerations:
Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Healthcare: 2 years (Preferred)

Work Location: Remote