Meduit Hiring for VP Operations Job at Sartell, MN Full Time

The purpose of the Vice President (VP) lies in a few major areas:

• Development of a strong operational team across multiple sites, including a key focus in Healthcare-specific Extended Business Office (Customer Service, Call Center & Insurance)
• Preserve and enhance top line revenue within location and/or line of business
• Maximize client performance and profitability of the respective sites, which is derived from the associated top line revenue by leadership and people management
• Ensure the highest standards of customer service and operational effectiveness are being achieved so that superior service is delivered to the client while also executing on the utmost of operational effectiveness and efficiency

Role Summary

Ultimately, the VP is accountable for the full P&L and client results of their location(s). This includes meeting or exceeding budgeted financial goals, optimizing the service delivery model, and selectively participating in the sales process as needed (and where warranted) to assist in closing new business or growing existing relationships with key clients

The VP will provide top level leadership by inspiring and overseeing the business with the objectives of maximizing revenues and containing costs at optimal levels while also inculcating the vision of the organization to his/her staff

Key Accountabilities

• Oversee hiring needs, training, and managing of cross functional divisions such as EBO self –pay customer service, insurance billing & follow up, scheduling, etc.
• Partner with other Sr. Leaders and provide input regarding strategies and objectives
• Oversee the day-to-day operations of the company’s operational systems
• Oversee the day-to-day interactions of Meduit and their client base
• Work closely with Finance in budgeting and cost management to provide critical financial and operational information to the principals and make actionable recommendations on both strategy and operations
• Responsible for the P&L for designated location and/or line of business
• Responsible for achievement of client KPIs, and for client service delivery and relationship in conjunction with sales/account executives or another owner of the customer relationship
• Implement process improvements delivered by Service Line Leader(s), who have ownership for each service line process and performance across the entire enterprise
• Responsible for employee engagement, partnership with training, and staff level turnover
• Develop and management staff to ensure performance objectives are achieved, and that ongoing progression and career development of team members is a significant focus
• Identify and develop future leaders in the organization
• Model company values on an ongoing basis
• Perform other duties as assigned

Competencies

• Achieve the expected financial results, operating standards, service levels and operating efficiencies of location
• Maintain excellent relationships with clients, vendors, and internal business partners
• Lead all site staff in support of a culture of high morale and high performance
• Represent Meduit professionally with best-in-class service

Success Measures

• Maintaining headcount and appropriate resources
• Improvement of employee productivity and KPI improvement
• Improvement of employee engagement
• Client performance and profitability
• Maintain industry leading Net Promoter Score with strong client partnerships
• Managing employee turnover
• Standardize nomenclature
• Feedback loop to key leaders
• Financial review
• Communication plan for each level of organization with impact and timing
• Successful partnership within matrix organization

Qualifications

• Bachelor’s degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities with master’s level degree preferred; or other process/data certification is a plus
• Minimum of 15-20 years’ experience with appropriate healthcare transactions such as collections and customer service that ultimately results in deep subject matter expertise or experience in RCM
• Strong knowledge of employee development at management and staff levels
• Demonstrated leadership ability, team management and interpersonal skills
• Prior P&L and budget management experience
• Outstanding presentation skills
• Project management skills
• Process development capabilities
• Strong analytical skills to assess current performance and make recommendations for business improvement
• Effective persuasion and influence skill to drive change internally and client results externally
• Ability to travel 25-40% of time to support multiple sites & leadership teams

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Required)

Experience:

• Healthcare Transactions: 10 years (Required)

Work Location: One location