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$17/ hour plus generous monthly incentive opportunity.
This position will report directly to the Marketing Manager. The main responsibility of this position will be to help grow the customer base and build relationships with current customers and prospects. Areas of responsibilities will include but not limited to:
- Make cold calls in order to increase new business and follow up with requested information via email/phone with clients.
- Make calls to current customers to increase their attendance, purchases and build dealer relations through all calls including, thank you calls/cards, cold calls, promo calls, etc.
- Maintain an attitude which seeks to build dealer relations, create a pleasant experience for dealers and consignors with the auction and raise the customer service level with every encounter.
- Assist with questions in regards to setting up dealers’ access to the website.
- Achieve weekly call quota as assigned by management.
- Enter customer information into the call center CRM according to auction standards.
- Log all calls into respective spreadsheets and provide detailed information for each call.
- Provide existing clients with information about upcoming sale(s), promo’s and special events.
- Contribute to a positive team environment within the Marketing Department and throughout Metro Auto Auction.
- Assist in the preparation for special sales (i.e., Christmas, Anniversary, weekly promotions) such as hanging décor, organizing giveaways and following instructions as provided by Marketing Manager.
QUALIFICATIONS:
- Prior outbound tele-sales experience REQUIRED – must be a call wizard who is comfortable cold-calling.
- Customer service experience
- Marketing experience preferred
- Must be physically able to lift at least 25 lbs.
SKILLS:
- Outstanding communication skills – written and verbal
- Strong attention to detail
- Ability working with a sense of urgency is a MUST
- Exceptional organizational and time management skills
- Strong ability to take initiative and be creative
- History of good attendance, punctuality and a stable work history
- Demonstrates good manners and exemplary customer service behavior
- Basic Microsoft Office, Word and Excel skills
- Bilingual a plus
HOURS:
- Monday, Wednesday, Thursday 8:30 am – 5:00 pm; Tuesday and Friday 7:00 am – 2:30 pm.
- Dress is business casual; Dress on sale days (Tuesday and Friday) is professional.
