Job Summary
Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams.
Knowledge/Skills/Abilities
Assists in the hardware and software support of clinical, practice management and operational workflows.
Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
Assists in problem/issue resolution related to hardware and software applications.
Minimum 2 years of experience
Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Empathy/passion for working with senior, disabled, low income populations
Experience diagnosing hardware and software issues
Adept with configuring smartphones, iPhone and Android
Strong phone, verbal and written communications skills
Attention to detail and problem-solving skills
Experience coordinating with multiple departments
Ability to work in a fast-paced environment
Ability to multi-task, set priorities and manage time effectively
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Job Qualifications
REQU I RED ED U C A TI O N :
HS Diploma or GED
PR E FE R RED ED U C A TI O N :
Associate Degree or equivalent combination of education and experience
PR E FE R RED E X PE R I E N C E:
4+ years of experience
Preferred Clinical IT background
Experience with EHR applications, a plus
Bilingual (English/Spanish), a plus
PHY S I C AL DEM A N D S :
W o rki n g en v i r o nm ent is g e n erally f a vo r a b le and li gh t i n g and t e m p erature are a d eq u at e . W o rk is g eneral l y p erf o r m ed in an o ff i ce e n v i r o n m ent in w h i c h t h ere is o n l y m i n i m al e x p o su r e to u np leasa n t a nd /o r ha z ar d o u s w o rki n g c o nd iti o n s. M u s t h a v e t h e a b ility t o s i t f o r l o n g p eri o d s. Rea s o n a b le acc om mo d a ti o n s m a y be m a d e to e n a b le in d i v i du als with d i sa b ilities t o p er f o r m t h e e ssential fu n cti o n .
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $16.40 – $31.97
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