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Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The Customer Supply Chain Lead ensures Mondelez (MDLZ) products are available when and where our consumers need them. The role is critical to developing a high-quality relationship with Costco’s Supply Chain team, and internal linkage between Sales, Demand, order fulfilment and Supply to generate revenue while driving operational efficiencies.
The Customer Supply Chain lead role is responsible for critical decisions and recommendations impacting both the Customer and Mondelez finished goods inventory. The individual must balance maximizing in-stock availability goals to drive sales targets while enabling the VMI team to execute minimizing inventory levels.
How you will contribute
1. Accountable for building and maintaining a collaborative relationship with the Costco Replenishment team. Must effectively influence Costco ICS’s, gaining support for replenishment policies that maximize product availability at Club level, while minimizing inventory in the supply chain.
2. Responsible for meeting Costco in-stock targets at Club level. This is accomplished by leveraging lean six sigma principles to proactively analyze using IRI data, identification of any forecast or in-stock issues, followed by implementation of action steps to resolve them.
3. Uses judgment to balance risk of “over forecasting”, resulting in high inventory levels, cost and waste, versus “under forecasting” and missing out on potential sales opportunities.
4. Accountable for collaborating with demand forecasting to ensure Costco demand is accurately planned in the Demand Planning Tool (APO) and all enrichments are accurately linked into relevant forecasting software:
a. Item Level Forecasting Template – “bottom’s up” development of account team’s annual operating plan.
b. Input to Demand – detailed communication to Demand Planning of all promotional and new item activity plans.
c. Period forecast revisions and 30/60/90 day forecast projections.
d. Item level deployment requirements for all promotion and new item introductions.
5. Communicates progress on key customer scorecard measures to all internal and customer stakeholders. Accountable for recommendations and action plans for improvements.
6. Provides input and recommendations for the collaborative planning process, integrating customer specific data for sales trends, new items, modular changes and Promotional performance.
7. Evaluates and presents analysis in preparation for promotions and post event analysis on completed promotions. Uses this fact-based analysis to recommend changes to account team for future promotional activities.
8. Analyzes and makes forecast and inventory recommendations to CBT and customer to help prevent future out of stocks
9. Utilizes Costco and MDLZ data to provide analytical support to Mondelez Customer Business Team, Demand Team, Deployment Team, Costco Buyers and ICSs.
10. Develops and implements on-going improvements for processes.
11. Establish a 30-60-90 meeting cadence with the CBT, Buyer, and ICSs to align on forecasts, event execution, and strategies for improving service
12. Point person for operational execution of all new items, rotations, and promotions, working jointly with Costco’s ICS team. Creates execution plan and coordinates across Mondelez Supply Chain functions.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Experience in CS&L function, ideally with excellent knowledge of MDLZ end to end inventory flow
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
- SAP, APO, Excel, and PowerPoint
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
- Great interpersonal, teamwork and communication skills
- Able to influence, negotiate and apply commercial acumen
What you need to know about this position:
This position supports all Costco regions and is fully remote
What extra ingredients you will bring:
Customer Focus, Influencing & Negotiating, Dealing with Ambiguity, Conflict Management, Delivers Consistent Results, Creates Collaborative Relationships
Education / Certifications:
Bachelor’s Degree
Job specific requirements:
3-5 years’ experience in Supply Chain or Sales, 2 years’ experience in planning &/or replenishment
Proficient in using customer portals, APO, SAP, Microsoft Office suite
Travel requirements:
20% or less
Work schedule:
Monday – Friday
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For office-based, salaried roles at Bakery and Customer Service & Logistics locations, and some remote roles proof of COVID-19 vaccination is required to be eligible for employment. Religious, medical and/or other accommodations as required by law will be considered on a case by case basis. You may review the Mondelēz COVID vaccination policy by visiting the US careers website at https://www.mondelezinternational.com/United-States . This COVID-19 vaccine mandate does not apply to several U.S. states that do not permit certain vaccination mandates, including, but not limited to Alabama, Arizona, Arkansas, Florida, Indiana, Montana, North Dakota, Tennessee, Texas, Utah, and West Virginia.
Job Type
Regular
Network Management
Customer Service & Logistics
