Monroe County Community College Hiring for Financial Aid Assistant at Monroe, MI Full Time

The Financial Aid Assistant performs various clerical and financial tasks pertaining to the financial aid process. The Financial Aid
Assistant provides customer service by answering phone and email inquiries, assisting with walk-in traffic, and meeting with appointments.
The Assistant supports students and parents with the various financial aid programs, assists with the administration of financial aid
programs, evaluates financial aid applications in order to determine student eligibility for various financial aid programs, and collects
data and keeps accurate records to process financial aid applications.

1. Reviews financial aid offers from the various financial
   aid programs in accordance with established federal, state, and College guidelines.
2. Provides assistance to students, parents,
   faculty, staff, outside agencies, and the general public regarding financial aid programs and procedures. Responds to public inquiries and
   internal requests regarding the financial aid process.
3. Ensures student and parent awareness of the various financial aid sources
   during counseling sessions by providing information to them and answering their questions regarding financial aid sources. Maintains a high
   level of confidentiality.
4. Completes verification of student files to ensure compliance with federal and state regulations,
   including resolution of conflicting information.
5. Assists students in the application process for financial aid by helping them to
   complete appropriate and required forms; by explaining their rights and responsibilities concerning financial aid; by providing information
   about the status of their financial aid applications. Assists students on the use of the myWebPal financial aid module.
6. Processes
   requests from students for re-evaluation of financial aid files based on changes in financial or family circumstances.
7. Maintains
   knowledge of legislation and regulations governing federal and state financial aid programs, needs analysis methodology, federal tax laws,
   and office policies and procedures.
8. Assists the Director of Financial Aid in the administration of financial aid programs such as
   reviewing and awarding institutional and Foundation scholarships and reviewing and sending correspondence to students related to
   Satisfactory Academic Progress standards for Title IV funds.
9. Monitors Pell Grant lifetime eligibility limits.
10. Assists with
    planning and facilitating presentations by the Financial Aid Office to inform the public about the various financial aid programs and
    associated application processes.
11. Completes skip tracing documents submitted by Department of Education loan servicers and housing
    verification forms submitted by federal and state agencies.
12. Responsible for the document imaging process in the Financial Aid
    Office.
13. Assists in the preparation of required reports by collecting data and keeping accurate records on programs administered by
    the Financial Aid Office.
14. Maintains competency through self-directed professional reading, attending professional development
    courses, and attending training and/or courses required by the Director of Financial Aid.
15. Upholds the College’s core values
    of diversity, equity and inclusion throughout all aspects of the College community, in all practices and programs.
16. Promotes and
    adheres to the College values of customer service, diversity and inclusion, respect and civility, collaboration and communication, and
    creating a positive culture.
17. Contributes to the overall success of the Financial Aid Office by performing other duties as assigned
    by the Director of Financial Aid.